Rental Housing Programs Administrative Assistant
Pittsfield, MA | Full-Time | $42,000–$47,000
We’re looking for a reliable, organized Administrative Assistant to support a busy Rental Housing Programs team. This role is a mix of admin support, customer service, and landlord coordination—you’ll be the go-to person helping keep things running smoothly day to day.
If you’re detail-oriented, good with people, and comfortable juggling tasks, this is a solid opportunity to get into a stable, meaningful role.
What You’ll Be Doing
Day-to-Day Admin Support
- Handle scheduling, emails, mail, and general office coordination
- Keep program files organized (both paper and digital)
- Enter and maintain data in internal systems
- Help prepare reports, spreadsheets, and documentation for audits or reviews
Landlord & Property Owner Support
- Act as the main point of contact for landlords and property owners
- Answer questions about program participation and housing contracts
- Help schedule property inspections and track results
- Maintain landlord contact lists and send out updates or notices
- Assist with meetings, outreach, and general communication
Participant Support & Compliance
- Assist program participants with basic questions and direct more complex issues appropriately
- Help with annual paperwork, recertifications, and rent requests
- Support documentation for hearings or appeals when needed
- Handle sensitive information with confidentiality and care
Customer Service
- Respond to a high volume of calls and emails in a professional, timely way
- Clearly explain program basics and next steps
- Connect people with the right internal team or outside resources when needed
What We’re Looking For
- Strong organization and attention to detail
- Comfortable using Word, Excel, and basic computer systems
- Clear communication skills—both written and verbal
- Ability to stay patient and professional with a wide range of people
- Able to follow processes and make routine decisions confidently
Qualifications
- High school diploma or GED required
- Associate’s degree is a plus
- Prior admin or human services experience helpful, but not required
Work Environment
- Office-based role
- Primarily desk/computer work with occasional light lifting (up to 10 lbs)
