Family Support Worker

The Family Support Worker is responsible for providing support to families who have engaged with nbCC. They will provide services at The Family Resource Center site, in schools, in the community, and in the homes of families, when applicable. When you apply, please include a cover letter detailing your qualifications and why you're interested in this position, along with three references.

Reports to: FRC Program Coordinator
Hours: 1 FTE
Exempt Status: Non-Exempt
Annual Salary: $38,000 - 40,000

Responsibilities: (include but are not limited to)

• Partner with each family to assess strengths, identify areas of need, and to provide support needed for the family to improve their stability and for the parents to have the resources needed to meet the needs of their children and family.
• Develop and maintain supportive and trusting relationships with families served.
• Assist families with completion of intake paperwork or other supportive documentation, as appropriate. Obtain a signed release of information for all collateral contacts, prior to making any disclosures of private or confidential information.
• Schedule in-person visits (frequency and location) with each family as agreed upon by the family. Maintain phone or email contact, as designated by the family, between appointments as needed.
• Connect and support access for any family with community resources, parenting classes, food pantries, mental health providers, budgeting information, etc.
• Assist families in connecting with appropriate groups and/or programs to enhance social connections.
• Facilitate groups and/or other parent support or education programming as required.
• Work independently and within a team on special non-recurring and any ongoing projects.
• Provide assistance in planning and organizing events, groups, workshops, or ongoing programs, including attendance and publicity when needed.
• Maintain an organized calendar schedule of appointments and tasks, maintain accurate documentation of client records, mileage, and expenses, and complete all documentation as required by the Family Support & Neighborhood Coordinator.
• Attend individual and group supervision sessions as scheduled by the Family Support & Education Coordinator.
• Comply with nbCC policies and procedures; attend nbCC staff meetings when required.

Qualifications: 

• High School Diploma or equivalent with a minimum of 4 years of experience with the identified population; or higher education degree in human services related field with a minimum of 2 years of experience working with the identified population. Experience working with children and parents, as well as home visiting, preferred.
• Bilingual a plus
• Experience and comfort working with all types of people in a variety of groups.
• Cultural competence.
• Commitment to working in the community to help families address key issues.
• Demonstrated maturity and self-awareness as it relates to working 1:1 with individuals in the community.
• Understanding and compassion for the needs, limitations, barriers, and capacities of the identified population.
• Ability to understand concepts of confidentiality and privacy.
• Technical capacity and comfort with computer.
• Ability and desire to work in a team environment.
• Flexibility in scheduling with availability for some evenings and weekends, as needed.

Work Requirements:

• Valid driver’s license and insured automobile. Ability and willingness to drive in inclement weather and in rural locations in the northern Berkshire region, as well as attend trainings and mandatory meetings as required by funders. (Negotiable)
• This is an active role, including but not limited to the following activities: lifting and carrying objects and materials; rearranging furniture as needed for events, and programming on-site and in the community at a variety of locations.