Seasonal Visitor Services Associate - The Clark Art Institute - Williamstown

Position Summary

As a member of our Visitor Services department, you’ll be a front-line ambassador, welcoming visitors to explore the Clark’s world-renowned collection, exceptional special exhibitions, and a wide array of public programs for visitors of all ages.

Visitor Services Associates are a fundamental component of our visitor experience and help manage our busy museum campus both inside our four buildings and outside on our expansive 140-acre campus. Responsibilities range from reception, admissions, membership sales, wayfinding and information, guest transport, parking management, and event support. Flexibility, a positive attitude, and exceptional people skills are essential qualifications.

Candidates with the greatest availability will be given preference. This position requires working weekends and holidays.

Major Duties and Responsibilities (Essential Functions)

• Assist with the daily functions of the admissions, reception, and membership desks, as well as selling tickets to the museum and to events.
• Supporting other departments with programs and events, from selling tickets, merchandise, parking, and more as needed.
• Assist with transport of our visitors with accessibility needs in various ways (driving wheelchair-accessible golf carts (18+), helping to load visitors onto our wheelchair-accessible shuttle, and serving visitors as needed inside and outside of the the museum buildings.
• Serve as an ambassador to Clark and take ownership of all areas of Clark stewardship.
• Availability to work all major holidays, special events, and weekends as needed.
• Other duties as assigned.

Minimum Qualifications

Education, Training, and Skills

• Friendly, welcoming, enthusiastic, reliable, and outgoing.
• Loves to share knowledge and will take pride in making sure the Clark’s visitors are as awed by their experience as they are by the fantastic art and architecture.
• Comfortable multi-tasking in a fast-paced, customer-service environment and performing a range of engagement and logistics roles including sales, visitor engagement, and traffic control.
• Aptitude for learning our POS system and Microsoft Teams, and learning our parking, trails, and transportation systems.
• Keen eye for detail and excellent problem-solving abilities.
• The ability to ride a bicycle
• A driver’s license is required for operation of Clark golf carts and/or other vehicles.

Work Experience

• Previous customer service experience is preferred but not required.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Moderate physical exertion required, including the ability to work standing for between four and eight hours a day in all weather conditions and the ability to lift up to 30 pounds occasionally.

• Work Environment: Work will usually be performed in museum spaces and outdoors in all weather conditions. The Clark rarely closes, and it is expected that you will arrive for your shift despite inclement weather. The noise level in the work environment ranges from low to high.

• Preferences for working outside or working inside will be considered but not guaranteed unless an accommodation is needed.