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Universal Banker - Lee Bank - Lenox, Lee

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Lee Bank
75 Park Street
LEE, MA 01238
Website: Click Here

Company Description:

The Berkshire Eagle Reader’s Choice Awards
? Best Place to Work – 2017, 2018, 2019, 2020, 2021, 2022, 2023,2024
? Best Bank – 2021, 2022, 2023,2024

Since 1852, Lee Bank has proudly served as your community’s trusted financial partner. As one of the last remaining local and independent full-service banks in the region, we are deeply committed to providing exceptional banking services tailored to the needs of our Berkshire neighbors.

At Lee Bank, we operate with a Culture of Purpose, empowering our employees, customers, and community by delivering local banking with service, sincerity, and simplicity in every interaction. Our team is dedicated to making banking easy, accessible, and personalized.

We proudly serve the community with offices in Pittsfield, Lenox, Lee, Stockbridge, and Great Barrington.

Lee Bank is an Equal Opportunity Employer and a strong advocate for workforce diversity. We welcome applicants of all backgrounds, including Race, Color, Gender Identity, Religion, National Origin, Disability, and Veterans.

Universal Banker
$19.00 - $22.00 Per Hour
Lenox, Lee
Full Time
Banking
Financial
High School or Equivalent
Required
2+
Preferred

Position Summary

The Universal Banker serves as a highly adaptable and integral member of the branch team, delivering exceptional service and support to Lee Bank’s retail customers. This dynamic position is designed to provide comprehensive banking services across multiple functions, ensuring a seamless and personalized experience at every point of contact.

Trained to perform both teller and customer service responsibilities, the Universal Banker rotates between the teller line and the customer service office based on business needs and managerial direction. Whether processing routine transactions, opening new accounts, or advising on products and services, the Universal Banker consistently delivers with accuracy, efficiency, and a commitment to customer satisfaction.

This role is central to Lee Bank’s Culture of Purpose, a philosophy that empowers employees, customers, and the community through local banking driven by service, sincerity, and simplicity. Universal Bankers are expected to cross-sell relevant products and services, demonstrate deep product knowledge, and foster lasting customer relationships, whether behind the teller line or at a desk.

 

The ideal candidate will demonstrate a blend of educational background, industry experience, technical proficiency, and interpersonal strengths aligned with the high standards of service at Lee Bank. Key qualifications include:

  • Education: High school diploma or equivalent required; additional coursework or education in finance or a related field is highly desirable.

  • Experience: Minimum of 2 years of banking experience preferred; strong background in customer service is essential.

  • Customer-Focused: Proven ability to thrive in a customer service-oriented role with a strong commitment to delivering exceptional client experiences.

  • Technical & Analytical Skills: Strong numerical aptitude and analytical skills necessary for handling financial transactions with precision.

  • Communication Skills: Excellent verbal and written communication abilities.

  • Work Ethic: Capable of maintaining consistent work quality during both low and high-volume periods; demonstrates initiative and accountability.

  • Organizational Ability: Strong multitasking and time management skills; flexible and adaptable to changing priorities.

  • Technical Proficiency: Comfortable with Microsoft Office applications and general computer literacy.

  • Team Collaboration: A cooperative, team-oriented mindset with a focus on contributing to shared goals.

  • Language Skills: Bilingual proficiency is a valued asset, as Lee Bank recognizes the importance of multilingual communication in today’s environment.

Compensation & Benefits
Lee Bank offers a competitive compensation package, along with a robust suite of employee benefits. For a comprehensive overview, please visit the Careers section at www.leebank.com.