Coordinator of the Family Support Center


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UCP of Western Massachusetts
535 Curran Highway
North Adams, MA 01247


Company Description:
UCP of Western Massachusetts serves people with all types of disabilities, including Cerebral Palsy (CP). Our agency is dedicated to advancing the independence, productivity and full community inclusion for everyone we support. Our innovative programs are designed to serve children, adults and families. What sets UCP of Western Massachusetts apart is our approach — we are family focused and offer personalized services to meet the needs of each individual we serve. We have offices in North Adams and Pittsfield and provide services throughout Western Massachusetts.

Coordinator of the Family Support Center
To Commensurate With Experience
North Adams
Full Time
Human Services
High School or Equivalent

Coordinator of the Family Support Center (FSC)Job Type: Full time/Salaried
Job Location: North Adams, MA in office with local area travel Position Highlights: The Coordinator of Family Support Center oversee all intakes and Family Support Center (FSC) operations including DDS training and FSC programming. The goal of this role is to expand UCP member driven programming so that UCP provides a wide range of general family support services and activities which meet the interests and needs of families of children and adults with intellectual and developmental disabilities. Benefits include:

  • Health insurance 1st of the month after hire date
  • Agency paid life and disability insurance 
  • Vacation/Sick/Personal/Holiday program
  • 403(b) retirement program with match
  • Mileage reimbursement
  • Tuition remission program
  • Referral program

Specific Job Duties include:

  • Develop/coordinate all FS trainings for members and families under the FSC contract
  • Support and empower families to develop leadership skills and offer timely and relevant advice and information to all regarding available resources.
  • Arrange for and provide a variety of support services for families and individuals.
  • Serve as a contact for families experiencing crisis and coordinate of emergency services.
  • FSC programming for recreational activities
  • Family Support Intakes
  • Assist families in applying for DDS eligibility and aid and support families throughout the intake process.
  • Complete FSC semi-annual state report under the DDS FSC contract.
  • Perform quality assurance reviews for contracted members best matched to the specific needs as indicated in the FSC contract.
  • Train, instruct, assign, schedule, supervise, evaluate performance, and monitor work of assigned staff who work in the Center.
  • Identify and create partnerships with community organizations with attention to those who provide culturally responsive services.


  • High school diploma or equivalent; Associates or higher-level degree in related human services field preferred.
  • At least two years’ experience in a human service agency providing program services, or a minimum of three years general experience in human service- related employment field. 
  • One-year supervisory experience
  • Case management and group facilitation experience
  • Ability to work flexible hours to accommodate the needs of member including scheduled evenings and weekends.
  • Knowledge of local community resources and community-based providers, and UCP programming
  • Ability to maintain Adult/Child CPR and First Aid certification.
  • Time management, documentation, planning and problem-solving skills.
  • Cultural competency
  • Ability to effectively communicate in writing and verbally based on the needs of the audience.
  • Strong ability to positively represent UCP and provide a conscientious and caring attitude.
  • Willing and able to perform essential job functions through in-person, face to face contact as required, in accordance with health and safety guidelines.
  • Basic computer proficiency including Microsoft Office Word and Outlook
  • Comfortable with remote application such as Zoom for team or other meetings.
  • A valid driver’s license, proof of insurance and the availability of a private vehicle
  • Acceptable CORI, SORI and DPPC background checks and national fingerprint check.
  • A negative Mantoux TB test or a clear chest x-ray
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