Service Advisor (Customer Relations)

JOB SUMMARY: The Service Advisor is the on-going point of contact for all customer related questions, vehicle repairs and recommended vehicle services.

ESSENTIAL JOB FUNCTIONS:

• Diagnose vehicle concerns in the field via phone / e-mail correspondence and provide repair solutions
• Coordinate offsite vehicle repairs
• Process subcontractor Repair Orders and submit to Accounts for payment
• Maintain the Vehicle History Database
• Generate monthly Customer Contact Reports and submit to Senior Management
• Primary Point of Contact for vehicle-related warranty and maintenance concerns
• Conduct customer training, facility tours and new vehicle orientation during the inspection and acceptance phases of procurement
• Primary Point of Contact for all Technical Support and Customer Relations aspects of Lenco vehicles after sale
• Create and maintain Vehicle Operations Manuals
• Support the research of products and equipment for custom installations, as required
• Assist Sales and Engineering Department with customer prebuild conferences and product integration, as required
• Conduct out-of-service maintenance checks on vehicles, as required
• Provide Technician Training for companies servicing Lenco products in the field
• Compile Maintenance Schedules and Spare Parts Lists for potential future procurements
• Interface with current customer base regarding installation of Lenco supplied parts and accessories
• Evaluate data for trends and alert Engineering as needed. Assist with potential repair solutions
• Create Sales Orders to facilitate warranty parts shipments
• Coordinate with vendors to facilitate vendor warranty parts replacement pertaining to specific vehicle options

ADDITIONAL JOB FUNCTIONS:

• Represent Lenco at industry trade shows and platform demonstrations as required

INTERACTION WITH:

· Lenco Customers

· Sales Department

· Engineering Department

· Parts Sales Department

· Production

· All levels of Management

EXPERIENCE:

· Automotive experience

· Customer service experience

EDUCATION:

· Associates degree in a technical discipline or 5+ years in a related field

CERTIFICATIONS:

· Valid driver’s license required

· ASE certification a plus

· OEM certification a plus

KNOWLEDGE, SKILLS & ABILITIES:

· Excellent listening skills

· Ability to follow directions

· Ability to maintain focus

· Meet deadlines

· Basic math skills required (add, subtract, divide and multiply)

· Ability to read and write

· Ability to take and understand measurements

· Ability to read and understand technical documents and wiring diagrams

· Follow safety and materials policies and procedures

· Strong attention to detail

PHYSICAL DEMANDS:

· Must be able to pass physical exam

· Ability to lift a minimum of 70 lbs.

· Ability to exert maximum force to pull and carry objects

· Must be able to climb into, onto and under vehicles

· Extended periods of sitting, standing, bending, squatting, and kneeling

· Vision a minimum 20/40 with or without corrective lenses

· Good hearing

SAFETY REQUIREMENTS:

· Lenco Industries supports and complies with all Federal and State Safety, Health and Environmental (SHE) requirements. All employees are required to comply with and participate in all Lenco Industries’ SHE programs. Safety is everyone’s responsibility. Working safely is a precondition of employment.

WORK ENVIRONMENT:

· The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Salary: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

Monday to Friday

Shift:

8 hour shift

Education:

Associate (Preferred)

• Experience:

Customer service: 3 years (Preferred)

• Automotive: 3 years (Preferred)

Work Location: One location