Company Description: Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Berkshire Family YMCA, you’ll discover more than a job – you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you.
Our staff members – of all ages and from diverse backgrounds and life experiences – enjoy the personal satisfaction that comes from nurturing the potential of youth and teens, improving the nation’s health and well-being and providing support to our neighbors.
If you want to work in an environment that promotes Youth Development, Healthy Living and Social Responsibility, please consider the Berkshire Family YMCA.
Welcome Center Staff - Pittsfield & North Adams
To Commensurate With Experience
Full / Part Time
Some College Coursework Completed
Up to One Year
Berkshire Family YMCA is looking to increase its Membership team ranks. Positions a
Present a professional image to all employees, members, and the general public. Wear lanyards with a nametag, and adhere to dress standards at all times.
Greet members, potential members, and staff in a courteous, professional, and friendly manner, striving for excellence.
Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Make sure no member is left unattended.
Respond to members' needs. Contact appropriate personnel when necessary.
Direct complaints in a courteous manner.
Follow proper procedures for group memberships, nationwide membership, and guests who come in to use the facility by properly checking them in at the Welcome Center desk.
Answer phones in a friendly and courteous manner, transferring and forwarding calls as needed
Maintain the security, cleanliness, and order of the Welcome Center desk at all times.
Deliver cause-driven tours for prospective members
Maintain organization of information, digital, and print.
Promote membership and program enrollment, volunteer opportunities, and Financial Assistance.
Creation of branded materials for the organization, including print, social media, email, and website content for marketing, development, and fundraising.
Maintain sufficient verbal, written, and digital communication with team members and supervising staff.
Other duties as assigned by supervisor.
Must be at least 18 years old
Six months or more of related experience preferred
Must be able to read
Ability to communicate and get along with people of diverse backgrounds is required