Position Title: Customer Service Representative
Location: Lee, MA
Schedule: Monday – Friday, 8:00AM – 5:00PM
Company Description
Founded in 1973, Ray Murray, Inc. is a leading distributor of propane & compressed gas equipment, hearth, heating & outdoor living products. We operate 4 distribution centers east of the Mississippi. Our primary customers are propane marketers, specialty retailers, & trade professionals. We have grown to become one of the largest distributors in our industry through a combination of consistent organic growth and strategic acquisitions. RMI prides ourselves in providing exceptional support through our highly trained team of professionals.
Position Summary
Looking for an energetic, dependable, customer-oriented representative for order entry, answering customer questions and billing inquiries with the highest degree of courtesy and professionalism to offer complete customer care. As a Customer Service Representative (CSR), you will provide industry-leading customer service to our customers.
This is a full-time, in-office position at our Lee, MA location. The ideal candidate must be within commuting distance prior to starting.
Key Duties and Responsibilities
- Answers customer requests or inquiries concerning equipment, products, promotions, and billing with the ability to take full responsibility, from start to finish
- Provide timely and thorough resolution of all issues raised by customers, as well as documenting all actions and correspondence
- Make recommendations according to customers’ needs on features, accessories, and upgrades
- Continually maintain working knowledge of all company products and promotions
- Utilize operational system to process orders and enter customer claims
- Assisting with Marketing and Warranty functions
