Training and Development Specialist


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Greylock Federal Credit Union
150 West Street
Website: Click Here

Company Description:
Greylock Federal Credit Union is a financial institution located throughout Berkshire County & Hudson, NY. We are a full-service credit union providing access to credit, free saving & checking accounts, insurance, investment services, and financial wellness coaching.

Greylock offers competitive salary and benefits packages, including medical, dental, life and disability insurance, 401(k) match, a pension plan, tuition pre-payment, and generous paid time off.

It is the policy of Greylock Federal Credit Union to provide equal opportunity to all employees and applicants for employment without unlawful discrimination as to race, creed, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, religion, ancestry, genetic information, status as a disabled or Vietnam Era veteran of the United States Armed Forces, being a member of the Reserves or National Guard or status in any other group protected by federal, state or local law, in all employment decisions, including but not limited to recruitment, hiring/selection, job assignment, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, recall, transfer, layoff, leaves of absence, supervision, compensation, discipline, termination, access to benefits and training and all other terms and conditions of employment.
Training and Development Specialist
22.11 - 28.75 Per Hour
Berkshire County
Full Time
High School or Equivalent
Nice to have

Position Title: Training and Development Specialist                                                                            

Department: Training & Development

Work Arrangement: Hybrid                        

We are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce – reflecting multiple identities – and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive.

To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.

Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting. 

Under the general supervision of the VP of Brand & Culture, supports the coordination, creation, maintenance, and facilitation of educational materials used for internal training programs throughout the organization. Participates on project teams with training-related objectives.

Key Job Requirements:

1. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to the members served by the Credit Union, while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures.

2. Writes/develops and facilitates compelling course content and engaging learning activities that enhance retention, and knowledge transfer for internal training curriculums. Training delivery methods include in-person classroom instruction, virtual classroom facilitation, hybrid learning, and on-line learning.

3. Coordinates and trains credit union and CUSO employees on internal cultural programs, new hire orientation workshops, leadership training (Greylock Management Academy), and customer service standards. Is a subject-matter- expert on Greylock’s member experience expectations and cooperative credit union principles. Translates strategic and business plan initiatives into learning opportunities for employees. 

4. Administers Learning Management System, and training tracking processes. Manages training calendar and training wait lists. Ensures training records are accurate and up-to- date. Assigns courses, runs reports, notifies managers when employees have past-due courses. Provides user assistance/training. Keeps course library up-to-date.

5. Responsible for Tuition Reimbursement policy and program. Develops relationship with local colleges to provide materials and presentations for employees to learn which local resources might be their best partner in continuing their education and provides employee guidance.

6. Supports collaboration with project managers and department managers to develop curriculum content and corresponding assessment tools for Greylock’s internal training programs, developing and administering tracking processes.

7. SharePoint Site Administrator for Training and Development department. Updates training calendar; uploads training documents. Routinely archives outdated information. 

8. Supports Training Designers with updates to participant materials in Microsoft Publisher and Microsoft PowerPoint as well as support and be a back up trainer when Branch Training and Development Specialist is not available.  

9. Analyzes training participant feedback surveys and provides recommendations to VP Culture and Brand to enhance or create future training programs, based on survey results.

10. Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations.

Position Requirements:

  • High school diploma or its equivalent.
  • Preferred: College Degree 
  • Preferred: At least two years’ experience as an Instructional Designer, a training facilitator or related field
  • Obtain ATD Instructional Design Certificate preferably within 18 months of hire
  • Ability to identify and create materials, exercises, and activities that enhance the learning process.
  • Ability to break learning topics into basic steps and identify the order in which topics are best presented.
  • Exceptional written communication skills, including proper grammar, punctuation, and spelling. Ability to write drafts, edit drafts, and ensure finalized materials provide for the transfer of knowledge.
  • Ability to create graphics using graphics creation software
  • Experience using Microsoft Office Suite, especially Word, PowerPoint, and Publisher. Ability to continue to learn and develop skills at an intermediate to advanced level, as identified in Microsoft learning assessments. Adobe In Design Experience a plus.
  • Preferred: Minimum two years banking/credit union experience, with a basic knowledge of banking products and terminology, and a basic understanding of responsibilities performed in the branch network and lending departments.
  • Preferred: A basic understanding of compliance regulations adhered to in the branch network and lending departments.
  • Ability to lift up to 25 pounds and stand for a long period of time.

Supervisory Scope: None

The salary range for this role is $22.11 to $28.75 an hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

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