Full Time Year Round Front Desk Associate (1st Shift)

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Jiminy Peak Mountain Resort
37 Corey Road
HANCOCK, MA 01237

Website: jiminypeak.com

Company Description:
Jiminy Peak is the region's premier four-season resort offering skiing, boarding, lodging, conference room facilities and featuring our Mountain Adventure Park.

We are looking for energetic and reliable people who want to join our team and provide the friendliest and most helpful mountain resort services possible.

If you share our values of:
* Obsessed with Safety
* Relentlessly Improving Guest Experiences
* Fostering People Relationships
* Forever Green - Devoted to Envirnomental Stewardship
* Intense Passion for Beauty
* Sustainable Profit & Growth

.........and want to contribute to a team focused on enhancing guest experiences at the most beautiful mountain resort in New England........then consider joining Jiminy Peak

For more information visit www.jiminypeak.com

Full Time Year Round Front Desk Associate (1st Shift)
Per Hour
Hancock
Full Time
Hospitality/Travel/Tourism
High School or Equivalent

*** This is a Full Time Year Round position. 1st shift needed: 7am - 3pm ***

The Front Office at Jiminy Peak is located in the Country Inn and is “Customer Service Central” for the entire resort. Applicants should be willing to provide unforgettable service to each guest they see. In part, this means Front Office employees should have knowledge of Jiminy and the different services and amenities we offer. Applicants must be available weekends and holidays.

Duties & Responsibilities:

  • Greet and registers guests in and out of the Hotel.
  • Answers telephone and directs calls to appropriate departments.
  • Issues room keys, brochures, lift tickets, etc.
  • Works in conjunction with the bell staff to direct guests to their rooms.
  • Dispatches bell person, housekeepers, and maintenance service employees in response to guest requests and follows up.
  • Uses computer program to properly communicate maintenance requests using the Work Order system.
  • Provides information regarding the hotel services.
  • Provides driving directions and other concierge information to guests.
  • Computes bills, collects payment and makes change for guests.
  • Responds to complaints, service issues and other general questions or concerns as appropriate.
  • Remains current on groups and property events.
  • Updates Verdant Thermostat system for arrival/departures.
  • Completes daily checklist to ensure operational consistency.
  • Runs various reports on the computer for Management.
  • Performs related services as requested by Management.
  • Responds to website inquires and questions via the customer engagement messaging software system.

Qualifications:

  • 18 years of age or older.
  • Must be able to work weekends and holidays.
  • Prior customer service experience is a plus.
  • Able to stand for long periods of time.
  • Basic computer skills and basic math skills required.
  • Reliable transportation and a strong phone presence.
  • The applicant will consent to a criminal background inquiry that shall be used to determine suitability for employment. Consideration for employment will only be granted upon completion of both the application and the online electronic CORI Authorization Form with digital signature. A temporary offer of employment may be made to an applicant on the express condition that Jiminy Peak Mountain Resort LLC. has submitted applicant's completed online electronic CORI Authorization Form with digital signature to DataSource Background Screening Services prior to the offer of temporary offer of employment.
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