Housing Stabilization Mentor


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Berkshire Housing
1 Fenn Street
Website: Click Here

Company Description:
Berkshire Housing is a private non-profit organization that serves all of Berkshire County. Since it's founding in 1971, it has focused on improving the lives of our residents by creating affordable housing, providing housing services and programs and helping communities access and administer community development projects.

Our mission is to be good neighbors, creative innovators, committed partners, and navigators for all.

Come join our growing team! Berkshire Housing offers a competitive benefits package, supports a healthy work/life balance and embraces a culture of equity and inclusion for all.
Housing Stabilization Mentor
$20 Per Hour
Full Time
High School or Equivalent
Up to One Year

This position is responsible for assisting the Housing Resource & Stabilization Manager in the administration of the stabilization programs supported by Berkshire Housing.  This position also provides back-up support to the Housing Consumer Education Center (HCEC).  Support and mentoring are provided to participating households providing mentoring through goal setting and overcoming barriers to sustained tenancy and financial self-sufficiency.

Essential Responsibilities

  • Attend meetings, seminars and trainings as required.
  • Use an established protocol of processes, reporting and record keeping.
  • Maintain knowledge of the policies and guidelines for the Family Self Sufficiency Program (FSS).
  • Responsible for initial contact with households interested in signing up for or already participating in the Family Self Sufficiency (FSS) and HomeBASE (HB) Programs
  • Coordinate with participants to connect them to resources within Berkshire County to help them achieve their employment or education goals and to guide them to successful tenancy stabilization and/or graduation from the FSS program.
  • Implementation of a comprehensive household self-sufficiency plan.
  • Maintain and keep accurate electronic records in accordance with agency and funder requirements.
  • Ensure confidentiality of records and maintain an electronic database with pertinent information on current and potential customers.
  • Provide information to customers on all internal and external programs and make appropriate referrals when required.
  • Process escrow monthly using the established protocol.
  • Enter current changes in both the DHCD FSS Data Tools, for escrow and contract changes.
  • Provide management with needed data for required reporting.
  • Develop self-sufficiency plans and perform enrollment, monthly check ins, graduations, extensions, and terminations for FSS participants.
  • Working knowledge of the Family Self Sufficiency Programs (FSS) including TenMAST software operation & troubleshooting.
  • Case manages FSS clients and navigate them through the necessary steps toward the goals set in their Contract of Participation & ITSP.
  • Coordinate, organize and participate in the quarterly PCC meetings per HUD requirements, keeping minutes, preparing agendas, gathering, and disseminating information to participants, handling correspondence with PCC members and scheduling.
  • Able to enroll and monitor HomeBASE clients with their 24-month stabilization obligations to ensure housing stabilization.
  • Can perform monthly & quarterly HB check ins and ETO data entry requirements. Perform terminations when necessary.
  • Assess to determine the barriers related to attaining their employment, education, and/or homeownership goals including but not limited to adult education, legal issues, health, life skills, mental health, substance abuse, family relations, mobility, community involvement, safety, prevention skills and transportation.
  • Identify resources and services as requested and/or needed to address employment or education goals such as stated above including CORI resolution, credit problems, and assistance with obtaining community resources.
  • Develop partnerships and collaborations with internal and external service providers to ensure customer receives comprehensive services.
  • Act as a liaison to funders, partner agencies, landlords, vendors, and advocates to ensure transparency, professional, efficient, and positive messaging.
  • Track all participants in both programs on a monthly (HB) and a quarterly basis (at a minimum) for FSS, to ensure participants are working toward their goals and successfully navigating through their service plan.
  • Ensure that HomeBASE households receive monthly check-ins and an annual income review. Reach out to landlords every 3 months and to ensure lease compliance.  Complete progress reports as indicators of moving towards self-sufficiency.
  • Perform quarterly income recertifications for HomeBASE households and adjust shallow subsidies accordingly.
  • Ensure that all data requirements for FSS & HB Programs are fulfilled in a timely manner and all reports are submitted within indicated time frames.
  • Ensure that all participant files and administration of the HomeBASE & FSS programs follow DHCD and HUD written guidance and respond to compliance reviews as required.
  • Keep individual, detailed, confidential case files on each participating household receiving FSS & HB case management services.
  • Assist HCEC staff with daily intake applications and screening. Make referrals and forward recommendations for assistance.

Required Skills or Abilities

  • Ability to work with diverse populations, the homeless and low-income families.
  • Excellent time management, organizational and communication skills.
  • Proficient with technology – ability to navigate Microsoft Word, Excel, and Outlook

 Education and Experience

  • High school/vocational diploma, GED Equivalent
  • Associate degree preferred
  • Previous Social Services or Case Management experience

 Physical Requirements

  • Stationary work. Exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
  • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
  • The team member is required to have close visual acuity to view and work on a desk computer/laptop/iPad.
  • Use of office equipment (phone, fax machine, copy machine, postage machine)
  • Must have the ability to walk short distances.