Resident Service Coordinator

This team member will work with families, elderly, disabled, and high-risk residents in need of supportive services.  These services enable the residents to remain in their apartments and live independently as long as possible.  The services provided allow them to improve the quality of their life while introducing them into the larger community as a whole.  S/he will work closely with leasing staff, property managers and other social service providers to assist families and individuals in becoming more independent while providing support and advocacy with appropriate agencies as necessary. S/he will perform outreach to tenants to ensure tenant compliance with LIHTC and HUD programs. This position reports to the Resident Services Supervisor.

Specific Tasks & Duties include but are limited to the following:

• Perform assessments on residents living in BHSI’s property and identify resident needs to make appropriate referrals.
• Provide general case management and referrals for residents needing assistance.
• Develop strong working relationships with service providers in order to ensure smooth referrals and follow-up. Identify gaps in service delivery and work towards a resolution with existing services providers or develop a new service to fill the gap.
• Create service plans for families and residents. Assist residents with community integration, and integration into the housing community.
• Monitor service plans through regular contact with clients and service providers.
• Maintain accurate records of client visits, related supportive agencies, and progress including accurate timely submission of internal reports and reports due to HUD, MHFA, DHCD, or Property Owners. For HUD properties keeping AASC updated.
• Organize social activities to include -education, health and wellness, arts and craft, speakers on current topics, and celebrations.
• Maintain and edit as necessary a directory of service providers for use by community staff, residents and family.
• Prepare annual operating budget for Resident Services for each property. These will be submitted for approval to HUD, MHFA, DHCD, or Property Owner.  Keep current with all rules, regulations and subsequent changes to the rules for social service programs. Attend meetings and seminars as required.
• Become proficient with industry software, word processing and spreadsheet program. Make suggestions on ways to use these programs for purposes of program evolution.
• Attend mandatory social service training sponsored by HUD and MHFA. Complete a minimum of 36 training hours in core requirements within 12 months of initial hiring. The Coordinator must receive certification by Massachusetts Association Resident Service Coordinators. (MARSCH) within 1.5 years. Annually, thereafter, coordinators must attend at least 12 hours of training.
• Attend statewide meetings of related activities to provide an ongoing network with other providers. This includes meetings with HUD and/ MHFA and related seminars, conferences and courses to keep current with all rules and regulations for the social services programs and future developments within the industry.
• Provide support to Leasing staff and Property Managers to help ensure tenant compliance in properties to assist and provide support for tenant preservation.
• Perform outreach and marketing including personal visits to the community service providers, applicants/families, groups, and organizations

These duties are not meant to be all-inclusive. Other duties may be added that are associated with the position of this nature.

Education and Experience

• High school/vocational diploma, GED equivalent
• Associates Degree preferred
• 2-4 years of case management or human service experience

Required Skills or Abilities

• Ability to work with diverse populations
• Exceptional customer service skills, tact, and patience
• Excellent verbal and written communication skills
• Strong understanding of and comfort with technology (Word and Excel)
• Valid drivers license and reliable transportation

 Physical Requirements

• Some stationary office work.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• The team member is required to have close visual acuity to view and work on a desk computer/laptop/iPad.
• This position requires travel by car to multiple residential locations throughout the community. Must be able to tolerate all weather conditions.
• Must have the ability to be on your feet for extended periods of time and to walk short distances.
• Work is completed in complex and sometimes non-traditional settings with diverse populations.
• Potential to be exposed to environmental hazards.