The Family Support Worker is responsible for providing support to schools and families who have engaged with nbCC. They will provide services at The Family Place site, in schools, in the community, and in the homes of families, when applicable. When you apply, please include a cover letter detailing your qualifications and why you're interested in this position, along with three references.
Reports to: Family Support & Education Coordinator
Hours: 1 FTE
Exempt Status: Non-Exempt
Annual Salary: $38,000 - 40,000
Responsibilities: (include but are not limited to)
• Partner with schools and families to assess strengths, identify areas of need, and to provide support needed for families and students to improve their stability and have the resources needed to meet their needs.
• Develop and maintain supportive and trusting relationships with families and individuals served.
• Develop strong working relationships with school personnel and to become a resource for schools and The Family Place staff as they work with families and individuals to meet non-academic needs.
• Working with school personnel and local state and private agency direct service staff to develop and implement processes for improving communication and coordination of services to youth.
• Act as a connector between local state agency staff and youth facing academic and other challenges.
• Work independently and within a team on special non-recurring and any ongoing projects
• Provide assistance in developing, planning, and organizing events, groups, workshops, or ongoing programs, including attendance if needed. This includes programming that meets the needs of the community, specifically families whose children attend school in the local school systems.
• Represent nbCC at local school and community meetings.
• Maintain an organized calendar schedule of appointments and tasks, maintain accurate documentation of client records, mileage, and expenses, and complete all documentation as required by the Program Manager/Coordinator.
• Attend individual and group supervision sessions as scheduled by the Family Support & Education Coordinator.
• Comply with nbCC policies and procedures.
• High School Diploma or equivalent with a minimum of 4 years of experience with the identified population; or Bachelor’s Degree in human services related field with 2 years of experience working with the identified population. Experience working with children and parents, as well as home visiting a plus.
• Knowledge of local community resources and community-based providers, state human service systems, and familiarity with local school districts and key players.
• Experience working within a human service agency, as well as working with families and individuals with complex risk factors and needs.
• Comfort with public speaking, convening, and facilitation skills.
• Experience and comfort working with all types of people in a variety of groups.
• Cutlural competence.
• Commitment to working in the community to help families address key issues.
• Demonstrated maturity and self-awareness as it relates to working 1:1 with individuals in the community.
• Understanding and compassion for the needs, limitations, barriers, and capacities of the identified population.
• Ability to understand concepts of confidentiality and privacy.
• Technical capacity and comfort with computer.
• Ability and desire to work in a team environment.
• Valid driver’s license and insured automobile. Ability and willingness to drive in inclement weather and in rural locations in the northern Berkshire region, as well as attend trainings and mandatory meetings as required by funders. (Negotiable)
• This is an active role, including but not limited to the following activities: lifting and carrying objects and materials; rearranging furniture as needed for events and programming on site and in the community at a variety of locations.
• Flexibility in scheduling with availability for some evenings and weekends, as needed.