Berkshire Hotels Group
430 Main Street
Additional Business Name: THE NEW FAIRFIELD INN WILLIAMSTOWN
FRONT DESK AGENT
To Commensurate With Experience
North Adams, Adams, Williamstown, Clarksburg, Florida, Savoy, New Ashford, Cheshire, Lanesborough, Windsor, Pittsfield, Dalton, Hinsdale, Peru, Lenox, Washington, Richmond, Lee, Great Barrington, Stockbridge, W. Stockbridge, Alford, Becket, Mt. Washington
Hotel & Restaurant
Some High School Coursework
Up to One Year
REPORTS TO:? Front Office Manager
Purpose for the Position:? To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction.
Greet, register, and assign rooms to guests of hotel.
Verify customers' credit and establish how the customer will pay for the accommodation.
Keep records of room availability and guests' accounts using computerized property management systems.
Compute bills, collect payments, and make change for guests.
Perform simple bookkeeping activities, such as balancing cash accounts.
Issue room keys and escort instructions to bellmen.
Review accounts and charges with guests during the checkout process.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
Transmit and receive messages, using telephones or telephone switchboards.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments or complaints, referring customers to managers as necessary.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer all incoming phones in three or less rings.
Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.
To do this kind of work, you must be able to:
Be an outgoing, welcoming personality for the Hotel
Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
Make decisions based on your own judgment and company policy.
Follow instructions without close supervision.
Speak and write clearly and accurately.
Be available for work days, evenings, weekends and holidays.