The Universal Banker Representative plays a vital role in providing exceptional customer service in accordance with our Community Banking Service Standards. This position participates in the daily operation of the branch; including but not limited to responsibilities for account management and assisting customers with banking products, transactions and other financial products/services as needed; for providing timely and efficient completion of transactions while maintaining accurate records and thorough handling of all cash and negotiable instruments assigned. The Universal Banker proactively participates in the branch sales referral process as directed by management.
Key Accountabilities and Responsibilities:
The job performance of the Universal Banker includes the following, and other/related duties as assigned.
1. Customer Care
2. Operations and Compliance
3. Individual and Team Effectiveness
4. Business Development
Qualifications: Technical Knowledge/Skills
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