Dental Receptionist (GBD) - Community Health Programs - Great Barrington

Under the direct supervision of the Front Desk Supervisor the Dental Receptionist facilitates the smooth transit of patients through the dental practice and provides a range of critical tasks that support an efficient, effective, and financially sustainable dental program.  This position ensures an orderly and appropriate atmosphere in the clinic.  The Dental Receptionist participates in the ongoing evaluation of Dental Program operations to assure the delivery of high-quality services that support the financial sustainability of the program. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to learn and use Electronic Dental Record/Practice Management system and any other computer programs used by the dental clinic.

• Knowledge of dental terminology.

• Working knowledge of office procedures and equipment.

• Is a team player

• Accepts and offers guidance and supervision as appropriate

• Attends and participates in staff meeting to review team progress in meeting financial and productivity goals for the dental program

• Places a high value on personal and departmental performance excellence

• Adheres to office dress code and standards of behavior

• Maintains patient confidentiality

• Excellent organizational skills

• Professional manner and appearance

• Outstanding customer service and interpersonal skills

• Uses sick time appropriately

• Responds professionally to high-pressure situations and time limits

• Works independently with a minimum amount of supervision