Complex Care Case Manager - Community Health Programs - Pittsfield

Complex Care Case Manager

$70,000 - $90,000 Per Year

Pittsfield

Full Time

Social Services
Management

Master's Degree
Required

3+
Required

Master’s degree in social work, Mental Health Counseling, or related Human Services field required. - Preference: Required
Active, unrestricted license as LCSW, LICSW, or LMHC in Massachusetts - Preference: Required
Certification in Case Management - Preference: Preferred
Reliable transportation - Preference: Required

Salary Range: $70,000 - $90,000 / year

Community Health Programs seek a highly motivated and detail-oriented ACO Complex Care Manager.

The ACO Complex Care Case Manager for High ED Utilizers is responsible for providing intensive, wraparound support to members with frequent emergency department usage within our Federally Qualified Health Center (FQHC). This role focuses on complex care coordination, patient engagement, and integration of behavioral, medical, and social supports to reduce avoidable admissions and ED visits. Must have excellent organizational skills to support our mission of providing high-quality, accessible healthcare to underserved communities. The ACO Complex Care Case Manager works both independently and as part of a multidisciplinary team to develop care plans that address root causes of high utilization and improve member outcomes.

Key Competencies

• Knowledge of local community resources, Medicaid ACO programs, and SDOH
• Ability to prioritize, problem-solve, and manage a dynamic caseload
• Experience working with vulnerable populations, including those with SPMI, substance use disorders, or unstable housing
• Strong written and verbal communication skills
• Proficiency with Microsoft Excel and EHR platforms