Medical Practice Manager Essential Duties and Responsibilities:
• Works with the Senior Director of Clinical Operations to implement systems to further the goals of the organization.
• Ensures HIPAA and Infection Control compliance protocol is followed.
• Oversee compliance of required laws that protect patients and the staff.
• Ensures Health Centers' staff is trained and accomplishes best possible customer service to patients’ and providers’ satisfaction.
• Responsible for submitting and approving payroll accurately.
• Responsible for staffing practice efficiently to support providers.
- Assures all staff competencies are completed on a yearly basis.
- Assures billing is accurate and submitted on a timely basis. Works with staff to improve the collection rates of copayments and outstanding balances.
- Holds monthly staff meetings and submits minutes to the manager on a monthly basis.
- Implements and oversees all tracking of ancillary testing and specialty appointments.
- Responsible for ordering of office and medical supplies to ensure practice stays within budget.
- Participates in Operations Team and Managers Team to advance and create a great organization and workplace environment.
- Participates in Management/Leadership Meetings which include all staff meeting.
- Ensures that practice sites are represented at CHP Monthly Staff Meetings by rotating staff participation.
- Conducts performance reviews for direct reports and is dedicated to ensuring their growth and learning as well as his/her own growth and learning.
- Provides monthly reports and statistics as requested for enrollment numbers, referrals, and patient visits.
- Performs other related duties or tasks as requested by management.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
- Strong ability to multi-task and manage projects and personnel.
- Customer Service - manages difficult or emotional customer situations.
- Employee relations - deals effectively with conflict resolution and employee issues.
- Responds promptly to customers’ needs.
- Solicits customer feedback to improve service.
- Responds to requests for service and assistance.
- Meets commitments and is punctual.
- Follows policies and procedures.
- Completes administrative tasks correctly and on time.
- Supports organization's goals and values.
- Flexible - willing to step in when needed and crossed trained for additional administration/medical coverage or other site management as needed.
- Interpersonal skills -maintains confidentiality; keeps emotions under control; professional, welcoming, and pleasant personality; contributes to building a positive team spirit.
- Oral and written communications - responds well to questions; takes careful and accurate notes; follows up on messages and ensures delivery of messages; composes/types letters if requested by administration.
Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Bachelor's degree preferred. Combination of education and experience will be considered.
- Medical office experience and/or dental practice management experience of three years plus (3+) preferred:
