Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
- Demonstrate ability to manage projects or tasks.
- Manage difficult or emotional patient situations.
- Respond promptly to patient needs.
- Solicit patient feedback to improve service.
- Respond to requests for service and assistance.
- Complete administrative tasks correctly and on time.
- Cover when needed and cross train for additional administration/dental coverage or other site management as needed.
- Maintain confidentiality.
- Professional, welcoming, and pleasant personality.
- Contribute to building a positive team spirit.
- Respond well to questions.
- Takes careful and accurate notes.
- Follow up on messages and ensures delivery of messages.
- Compose/type letters if requested by administration.
Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good communication skills, including the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Spanish speaking/bilingual skills are a plus.
- Excellent computer skills, including knowledge of Microsoft Word and Excel. Dentrix expertise is preferred. Database skills are a plus.
- Attend continuing education meetings to maintain license.
