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Downtown Pittsfield, Inc.33 Dunham Mall
Suite 101
PITTSFIELD, MA 01201
Phone:4134436501
Website:downtownpittsfield.com/
Company Description:
The mission of Downtown Pittsfield, Inc. (DPI) is to foster the ongoing growth and vitality of downtown Pittsfield, Massachusetts through vision, leadership and advocacy and to position downtown as the creative and business hub of the Berkshires for the benefit of all.
Since 1983, DPI has been the recognized leader, facilitator and principal advocate for downtown. DPI has developed strategies and programs, mobilizing resources resulting in a creative, lively, sustainable environment.
DPI is a membership organization consisting of property owners, businesses, residents, cultural and entertainment venues, restaurants and non-profit organizations joining forces to increase economic activity by promoting downtown as a great place to live, work, and play. DPI works in partnership with the various city departments—which has led to major streetscape projects, parking improvements, and marketing initiatives.
| Job Title: | |
| Downtown Pittsfield Ambassador | |
| Salary Range: | Location: | $12.00 Per Hour | Pittsfield |
| Job Type: | Category: | Seasonal | Hospitality/Travel/Tourism |
| Education Level: | Work Experience: |
| Some High School Coursework Preferred |
2+
Preferred |
| Skills/Certifications/Licenses: | |
|
Customer service - Preference: Preferred | |
| Description: | |
| TO APPLY: Send resume and cover letter by email to info@downtownpittsfield.com, attention Cheryl Mirer, Executive Director, Downtown Pittsfield, Inc. by June 7, 2019. Employment type: Part-time, Seasonal, Non-exempt Compensation: $12.00/hour Days: Wednesday – Sunday Shifts: 12-3 and 4-8 Estimated start date: Monday, June 24, 2019 Estimated end date: Saturday, August 31, 2019 Location: throughout Downtown Pittsfield, MA 01201 (the 2-mile loop) This is a non-benefited position. A great program starts with great people. We are looking for candidates who are willing to learn, can think on their feet, and who can provide a high level of customer service with a smile and a great attitude! If you take pride in your community, want to work to make it better, and want a job where no two days are alike, then this job is for you. If you are bright, cheerful, friendly, compassionate, and have a desire to make a difference, you may have what it takes to be a part of the Ambassador team. The Downtown Pittsfield Ambassador Program is a partnership between Downtown Pittsfield, Inc. (DPI) and the Pittsfield Police Department. The program addresses increased visitor presence during the summer and helps to relieve the demand on police presence downtown. It is based on similar models implemented in other cities around the country. The job is twofold: Concierge: The ambassadors are walking concierges; a welcoming, information sharing resource for residents, employees, and visitors. Their services provide access and communication to help visitors find parking, offer directions and wayfinding, provide information on dining, shopping, and cultural activities. Safety: Ambassadors are trained by the Pittsfield Police Department in CPR, public safety protocol, and certified in First Aid. Ambassadors observe street activity and when needed, call for assistance via police radios, which they are equipped with. Downtown Ambassadors walk in pairs along North and South Streets between West Housatonic Street and Berkshire Medical Center, as well as First and McKay Streets. The Ambassadors wear a distinctive uniform identifying them as official representatives of Pittsfield and greet everyone with a smile. The goal is the program is to create a welcoming downtown environment for everyone downtown by delivering on DPI’s mission to maintain a clean, safe, and friendly district. Duties and Responsibilities: • Serve the Downtown Pittsfield community by creating a positive experience for all • Must be able to stand and walk for up to eight hours a shift in various weather conditions • Actively acknowledge pedestrians with a friendly greeting and identify visitors in order to provide directions, information, city information, or recommendations • Answer questions from the public regarding directions, events, building locations, and parking • Work effectively with the other Downtown Ambassadors, police department, DPI and members of the public, and respond to inquiries and complaints in a positive and professional manner • Cover assigned areas to address quality of life issues, and provide a high level of customer service • Must be punctual and reliable • Able to prioritize and respond to situations and emergencies in a positive and professional manner • Utilize and refer various Downtown Pittsfield resources • Represent the Downtown Pittsfield, Inc. at special events • Interact with downtown businesses • Provide reports of broken infrastructure, graffiti on private property, and provide a log and report of accomplishments and tasks completed • Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall standards of expected professionalism TO APPLY: Send resume and cover letter by email to info@downtownpittsfield.com, attention Cheryl Mirer, Executive Director, Downtown Pittsfield, Inc. by June 7, 2019. The mission of Downtown Pittsfield, Inc. is to foster the ongoing growth and vitality of downtown Pittsfield, Massachusetts through vision, leadership, and advocacy and to position downtown as the creative and business hub of the Berkshires for the benefit of all. Since 1983, DPI has been the recognized leader, facilitator and principal advocate for downtown. DPI has developed strategies and programs, mobilizing resources resulting in a creative, lively, sustainable environment. DPI is a membership organization consisting of property owners, businesses, residents, cultural and entertainment venues, restaurants and non-profit organizations joining forces to increase economic activity by promoting downtown as a great place to live, work, and play. DPI works in partnership with the various city departments—which has led to major streetscape projects, parking improvements, and marketing initiatives. The 2019 Downtown Pittsfield Ambassador Program is sponsored by the City of Pittsfield, Pittsfield Garden Tour, Guardian Life Insurance Company of America, Lee Bank, Barrington Stage Company, Berkshire Museum, Hotel on North, and Berkshire Theatre Group/Colonial Theatre. TO APPLY: Send resume and cover letter by email to info@downtownpittsfield.com, attention Cheryl Mirer, Executive Director, Downtown Pittsfield, Inc. by June 7, 2019. | |
| Requirements: | |
| Qualifications: • Positive demeanor and strong communication skills • Strong ability to work and interact with the public in a friendly and professional manner • Must be able to stand and walk for up to eight hours a shift in various weather conditions • Self-motivated, with the ability to work under minimal supervision, as well as work as part of a team • Must be able to lift up to 40 pounds on occasion • Familiarity and experience using a smartphone required • Capability of helping people operate the parking meters required • Strong customer service or hospitality experience required • Must be available to work weekends • Able to work through August 31, 2019 • Must be 18 years of age or older • Knowledge of Downtown Pittsfield and its community strongly preferred *Please note: candidates must pass a background check TO APPLY: Send resume and cover letter by email to info@downtownpittsfield.com, attention Cheryl Mirer, Executive Director, Downtown Pittsfield, Inc. by June 7, 2019. | |