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Berkshire Health Systems
742 North Street
PITTSFIELD, MA 01201

Phone:(413) 447-2784
Fax:413-447-2091
Website:berkshirehealthsystems.org

Company Description:
Berkshire Health Systems offers individuals the opportunity to work in an environment where they will be challenged, supported, and respected. As the region’s leading provider of comprehensive healthcare services, our employees are affiliated with an award winning teaching hospital, dedicated colleagues, and world class technology. The BHS family is proud to deliver the kind of advanced healthcare most commonly found in large metropolitan centers.

Job Title:
Clinical Support Rep
Salary Range:Location:
$16.16 Per Hour Pittsfield
Job Type:Category:
Full TimeCNA/RN/Medical
Education Level:Work Experience:
Some High School Coursework
Up to One Year
Description:
THIS POSITION IS WITH OUR COVID HOT LINE AND TEST CENTER FLEXIBILITY TO FLOAT TO NORTH ADAMS ROTATING HOLIDAYS AND WEEKENDS.
DEFINITION/PRIMARY FUNCTION

The Clinical Support Representative is a part of the Berkshire Faculty Services multispecialty physician practice team. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The Clinical Support Representative works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.



?POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

A.Experience:

•One year of administrative experience in a busy office, preferably a physician practice, is required.


•Experience in handling multiple telephone lines requried.


•Excellent clerical/organizational skills required.


•Working knowledge of Windows based PC applications required.


•Knowledge of Department specific services preferred.


•Insurance knowledge and billing experience strongly preferred.



B.Education and Training:

•Two years of college or equivalent work experience preferred.


•High School diploma or equivalent required.


•Typing (40 WPM)required.



C.License, Certification & Registration:

•N/A



D.Other Requirements:

•Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients,family and physicians.


•Ability to work independently with minimal supervision.


•Ability to work effectively under pressure and in a fast paced environment.


•Ability to handle multiple tasks at once.


•Demonstrated competency in handling confidential and sensitive information required.


•Excellent telephone skills required.


•Sensitive to diverse cultures and cultural differences.


•Demonstrated ability to read and follow written/verbal direction.


•Knowledge of community services.


•Flexible hours required to cover for vacations and earned time absences.


•Self motivated and ability to be independent and flexible within a team framework.


•Excellent oral and written communication skills.


•Must be able to speak and write the English language in an understandable manner.
Requirements:
PLEASE GO TO OUR WEBSITE AND APPLY AT WWW.BERKSHIREHEALTHSYSTEMS.ORG


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413-663-3384 • Fax: 413-664-4251 • Email: info@berkshirejobs.com