Customer Service Assistant - Aladco Linen Service - Adams

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is pivotal in ensuring customer satisfaction by providing exceptional support and assistance. The ideal candidate will possess strong communication skills and a passion for helping customers resolve their inquiries effectively. As a Customer Service Representative, you will be working with customers, making your role essential in maintaining our company's reputation for outstanding service.

Skills

• Strong phone etiquette and communication skills, both verbal and written.
• Proficiency in office software applications for data entry and record management.
• Previous experience in customer service or administrative work is preferred.
• Ability to analyze problems effectively and provide appropriate solutions.
• A friendly demeanor with a focus on delivering excellent customer service.
• Capability to manage multiple tasks while maintaining attention to detail.

Duties

• Respond to customer inquiries via phone and email, in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers with their needs.
• Analyze customer issues and provide effective solutions to ensure satisfaction.
• Perform data entry tasks to maintain accurate customer records and documentation.
• Conduct outbound calling to follow up on customer inquiries or feedback.
• Collaborate with team members to improve service delivery and address any recurring issues.
• Maintain a positive attitude while handling challenging situations or complaints.

Join us as at Aladco Linen, as we strive to create an exceptional experience for our employees and customers through dedicated support and effective communication!