Custodial Manager (Full-Time)


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1040 MASS MoCA Way


Company Description:
MASS MoCA is one of the world's liveliest (and largest) centers for making and enjoying today's most important art, music, dance, theater, film, and video. Hundreds of works of visual and performing art have been created on its 19th-century factory campus during fabrication and rehearsal residencies, making MASS MoCA among the most productive sites in the country for the creation and presentation of new art. More platform than box, MASS MoCA strives to bring to its audiences art experiences that are fresh, engaging, and transformative.

Additional Business Name: MASS MoCA

Custodial Manager (Full-Time)
Per Year
North Adams
Full Time
High School or Equivalent

Job Summary

Under the general direction of the Director of Director of Facilities and Campus Planning, the Custodial Manager is a working manager position that serves as a first-line supervisor in carrying out day-to-day operations of assigned staff engaged in the daily cleaning of the MASS MoCA campus: museum, performance and conference facilities, grounds, parking lots and and tenant spaces. Custodial Manager is responsible for the safety of staff and ensures that staff members use products and material safely. The Custodial Manager is responsible for the consistent administration of MM policies, departmental procedures and the Collective Bargaining Agreement. Enforces custodial standards for MM campus through short-and long-range planning and coordination. Custodial Manager is responsible for developing and administering campus-wide custodial services operating policies and procedures and providing oversight to ensure standards are consistently applied on campus. Works with other managers within the Facilities organization to coordinate timely response and effective use of assigned personnel who respond to service requests. 

This position requires ability to work a flexible schedule, with availability on weekends and holidays, and for events, programs, and festivals, including those after museum hours as needed.

Duties and Responsibilities

  • Custodial Manager is a hands-on working manager who works under minimal supervision to develop and implement efficient systems for campus wide cleaning, and defines roles, responsibilities, and assignments for the team, including the review, assessment and revisions as needed of current systems and protocols.
  • Supervises the Lead Custodians and custodial staff for the campus. Hires, trains, evaluates, disciplines and recommends dismissal of staff as necessary. Must have the ability to work alongside the team as needed to complete tasks in a timely manner. 
  • Responsible for the day-to-day operation of the custodial department.
  • Develop and manage annual budget for custodial department, including but not limited to personnel, supplies and materials, equipment, contract services and training.
  • Conducts ongoing training and custodial inspections.
  • Maintains an accurate record of shift attendance and ensures that employee time sheets are properly filled out prior to submission to payroll.
  • Works with campus leadership to coordinate essential support at special events, programs, festivals, department moves or changes, and/or other applicable events that affect the assigned staffing.
  • Participates in identifying, recommending and implementing opportunities for improved custodial services.
  • Designated as “essential” personnel and responds to calls at all hours. Responsible for assessing, reporting, and advising the Director of Operations regarding the operational status of the campus during emergencies and extreme weather events. Maintains MSDS sheets for department 
  • Monitoring and maintaining custodial inventory
  • May be called upon to lead and/or participate in department and organization wide committees.
  • Performs other related duties as assigned.


  • High school diploma, GED, or equivalent required. Associate’s degree in business, management, public administration or related field, preferred. Relevant experience may substitute for the degree requirement on a year-for-year basis.
  • Minimum of four years’ experience performing custodial/housekeeping and/or maintenance tasks, including two years of demonstrated leadership and/or previous supervisory experience required. Museum/cultural organization preferred.
  • Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments, including, coordinate cleaning of galleries in between art installations.
  • Administer and enforce the collective bargaining agreement’s language, departmental, and MM policies, including participation in grievances, employment hearings, and labor management meetings.
  • Must be assertive and tactful with the ability to foster a cooperative environment. Resolving conflicts in an appropriate, constructive way.
  • Working as part of a team for consistent delivery of custodial services and to meet established standards.
  • Ability to develop and maintain record-keeping systems and procedures, and basic computer skills to include but not limited to proficiency with word processing, spreadsheet and database.
  • Capability to assist the Facilities team with identifying and coordinating the resolution of problems associated with mechanical, plumbing, fire, life, safety alarm systems. elevators, etc., preferred.
  • Is capable of working in a fast-paced environment and interface effectively with colleagues, tenants and visitors.
  • Has commitment to providing a high degree with attention to detail to the overall cleanliness of the campus.
  • Knowledge of supplies, equipment, and/or services ordering and inventory control.
  • Knowledge of customer service standards and procedures.
  • Knowledge of planning and scheduling techniques for staff and contract services.
  • Responds quickly and calmly to emergencies.
  • Knowledge of Google Suite (Gmail, Gcalendar, sheets, docs, and drive) and confidence with computer programs and software is preferred.
  • Ability to be “on-call,” during evenings and weekends in order to respond to emergencies.
  • Communicating effectively through oral and written mediums.

Work Conditions

  • Outdoor work and work in inclement weather may be required as needed

Physical Requirements

  • Must be proficient in the use of floor buffering, auto scrubbers, carpet extractors, and cleaning procedures.
  • The employee must be able to lift and/or move up to 50 pounds and move heavy objects as required.
  • Must be able to stand, sit, and walk for long periods of time, on and across various floor types with limited breaks.
  • The employee may be required to climb or balance, squat, kneel, seat, and crouch.
  • Must be able to wear PPE when necessary.

For employment at MASS MoCA, candidates must be fully vaccinated against COVID-19. Proof of vaccination will be required for employment.

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