Membership Coordinator

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MASS MoCA
1040 MASS MoCA Way
NORTH ADAMS, MA 01247

Website: massmoca.org

Company Description:
MASS MoCA is one of the world's liveliest (and largest) centers for making and enjoying today's most important art, music, dance, theater, film, and video. Hundreds of works of visual and performing art have been created on its 19th-century factory campus during fabrication and rehearsal residencies, making MASS MoCA among the most productive sites in the country for the creation and presentation of new art. More platform than box, MASS MoCA strives to bring to its audiences art experiences that are fresh, engaging, and transformative.

Membership Coordinator
North Adams
Full Time
Fundraising/Development
High School or Equivalent
Up to One Year
Required

MASS MoCA is seeking a full-time Membership Coordinator. The entry level Membership Coordinator provides support to the Development team to assist with growing and maintaining the membership program. The Coordinator is involved in sales and maintenance of the programs, including database hygiene and integrity, reporting and member events.

Duties and Responsibilities:

  • Work with CRM to perform membership data entry from online, mail, phone and onsite sources
  • Process and close all customer service inquiries from incoming membership transactions
  • Routinely organize and process membership fulfillments
  • Answer member phone calls, emails and web inquiries with great customer service
  • Assist Membership and Donor Stewardship Manager to represent the membership program at MASS MoCA events and programs, both onsite and offsite
  • Track and maintain inventory of membership supplies and collateral
  • Maintaining and developing donor profiles as well as grant records in constituent database
  • Track and manage updates to grant calendar for submissions, progress reports, and deadlines
  • Assist with all departmental fundraising events including, but not limited to, the annual New York City Benefit and additional Development department needs

Experience/Qualifications:

  • Work experience in sales, customer service, or membership-based institution or non-profit
  • Experience working with an integrated Customer Relationship Management (CRM) system (Tessitura experience preferred)
  • Strong written and verbal communication skills
  • Ability to work independently, as well as collaboratively in a team environment
  • Detail oriented and exceptional organizational skills
  • Must be proficient with Microsoft Word, Outlook, Excel and PowerPoint

Work Conditions

  • Must be able to use a computer and is comfortable with technology
  • Some duties of this position would require being able to work outside
  • Position may require extended hours, work on weekends, holidays and for festivals and events

As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

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