Maintenance Technician - Norman Rockwell Museum - Stockbridge

Full-Time (37.5 hours weekly)

7.5 hours daily: Tuesday - Saturday (Sundays and Mondays off)

Our Mission

The Norman Rockwell Museum illuminates the power of American illustration art to reflect and shape society, and advances the enduring values of kindness, respect, and social equity portrayed by Norman Rockwell. 

Equity Goals

NRM embraces the values of diversity, equity, access, and inclusion to create a successful workplace and a more equitable society. Our mission embodies these values. We are committed to building a team that represents a variety of identities, experiences, backgrounds, perspectives, and skills. We believe that the more inclusive we are, the more successful the organization, its employees, and our work in the world will be. 

Norman Rockwell Museum is an equal opportunity employer that is committed to equity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Norman Rockwell Museum is a drug-free workplace. 

The Position

Maintenance Technician Level 1 is under general supervision of the Director of Facilities and Safety. The person in this position performs a variety of routine building and grounds maintenance including a variety of tasks that require knowledge of safe work practices. 

Core Competencies

• Warm, friendly, and professional manner; strong customer-service orientation.
• Positive team player with the ability to work independently and show initiative.
• Ability to work independently; demonstrate initiative in advance needs and planning
• Proficient computer skills; able to communicate electronically and learn/operate building systems.

Facilities & Maintenance

• Perform routine building care: scrubbing, sweeping, vacuuming, dusting, window washing, and trash removal.
• Conduct daily walkthroughs of galleries, public spaces, and mechanical rooms.
• Complete basic repairs: lightbulb changes, touch-up painting, tightening hardware, minor carpentry, and simple plumbing fixes.
• Assist with equipment checks and water filter changes.
• Maintain organization and inventory of supply and storage rooms.

Grounds & Event Support

• Maintain lawns and outdoor areas; assist with snow removal.
• Support setups and breakdowns for events, programs, and exhibit installs/de-installs (moving cases, minor fabrication, tools).

Security & Safety

• Perform security-related tasks: building openings/closings, monitoring unoccupied buildings, escorting contractors, responding to alarms, and providing event security presence. Identify and turn on/off alarms.
• Monitor for safety hazards and report issues promptly.
• Follow standard operating procedures and safe-work practices, including basic museum safety standards (humidity awareness, supervised artwork handling, ladder safety, lockout/tagout awareness).
• Access to technology systems for basic operating functions including cameras and alarm system (Connect One).

Other Responsibilities

• Complete work orders using the CMMS.
• Perform other duties as assigned.

Experience/Skills Required

• 1 to 2+ years of work experience in general building maintenance
• Valid Driver’s License
• Experience using hand and power tools (such as hammers, hoists, saws, drills, wrenches, precision measures, electronic/electronic testing devices), and ability to properly use specialized equipment, including tools used in electrical, plumbing or general carpentry
• Experience with outdoor power equipment including lawn mowers, string trimmers, leaf blowers, chainsaws, and snowblowers
• Ability to operate large equipment - Tractor
• Motivated to learn higher-level building systems, including HVAC, electrical, and plumbing.
• Works independently on routine and complicated tasks and follows through reliably.
• Customer service skills to act responsively to inquiries and requests; and escalate as needed
• Effective communication skills to build strong working relationships with staff, customers, and facilities leadership

Physical Requirements:

• Maneuver to and around equipment
• Stand and walk for long periods
• Bend, stoop, kneel, and reach
• Lift/move heavy boxes or equipment up to 50 pounds
• Climb steps, ladders, or step stools
• Periodic exposure to variety of temperatures and weather conditions including snow, ice, and rain

Organizational Culture: We are a welcoming, high production, national art museum that values kindness, respect, equity, agility, and innovation. 

Facilities staff are provided with NRM branded shirts and outerwear and must wear protective footwear and safety gear when appropriate.