enant Relations Specialist (Direct Hire)
Salary: $55,000–$65,000/year (DOE)
Our Client is seeking a Tenant Relations Specialist to support a positive, compliant, and well-managed residential community. This role focuses on tenant communication, conflict resolution, rent collection, and regulatory compliance, while helping maintain the overall financial health of the property.
Key Responsibilities:
- Collect unpaid rent and maintenance fees; monitor tenant and subsidy receivables
- Enforce lease terms and community guidelines, including issuing violations and notices
- Mediate tenant concerns and resolve issues in a timely, professional manner
- Conduct unit showings and manage move-in/move-out processes
- Support annual recertifications and collaborate with Compliance on required documentation
- Partner with Resident Services to support tenant needs and referrals
- Attend court proceedings as needed
- Perform weekly property site visits and report findings to Asset Management
Administrative & Operational Duties:
- Maintain accurate reports (daily, weekly, monthly, annual)
- Ensure compliance with federal, state, and local housing regulations
- Participate in staff meetings and cross-functional collaboration
- Remain on-call for emergency situations (evenings/weekends)
- Build strong working relationships across teams (Facilities, Resident Services, Compliance)
Qualifications:
- 2–5 years of experience in property management, real estate, or social services
- Associate degree in Business, Social Services, or related field preferred
- Strong communication and conflict-resolution skills
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Ability to work independently and make sound decisions
- Valid driver’s license and reliable transportation required
What We’re Looking For:
A proactive, solutions-oriented professional who can balance tenant advocacy with property performance, and thrive in a collaborative, fast-paced environment.
