Medical Receptionist - Community Health Programs - Pittsfield

The Medical Receptionist welcomes patients to the Health Center and checks all pre-exam requirements including patient information. This person collects co-payment and notifies the clinic that patients have arrived for their appointments. The Receptionist is responsible for the provider’s schedules and ensures that patients and providers are notified accordingly. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures

Medical Receptionist Essential Duties and Responsibilities:

• Welcome patients to the Health Center; ensure that all pre-exam information is up to date and accurate before appointments; collect co-payments; make sure that referrals are received.
• Provide schedule support to providers.
• Perform clerical duties as requested.
• Provide information to patients/outside callers.
• Record and deliver messages.
• Answer, screen and route outside calls to the appropriate area or individual.
• Conduct scheduling/reminder/re-scheduling phone calls to patients

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School or Equivalent
• Spanish speaking/bilingual is a plus.
• Function in a busy office setting.
• Manage difficult or emotional customer situations.
• Respond to requests for service and assistance.
• Support organization’s goals and values.
• Flexible