Assistant Branch Manager

JOB SUMMARY

Reporting to the Branch Manager, the Assistant Branch Manager is primarily responsible assisting in directing daily branch operations.  This role provides leadership and guidance to branch team regarding Bank policies, procedures, programs and customer service.  The Assistant Branch Manager assumes the responsibility of the branch in the Branch Manager’s absence.

ESSENTIAL FUNCTIONS

• Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch while ensuring adherence to security measures.
• Educates customers on the wide variety of products and services offered by the Bank. Cross sells appropriately based upon a customer’s needs or wants. 
• Communicates Bank policies, procedures, programs, and initiatives with branch staff. .Demonstrates superior customer service skills at all times to promote a positive image for the Bank through face to face communication and telephone etiquette with customers and employees.
• Assists with managing branch sales and operations by staying abreast of new products, services, and promotions. Has a clear understanding of all bank products and services.
• Provides backup to the Branch Manager and/or teller line and handles complex or unique customer needs. Approves customer transaction exceptions as warranted. 
• Under the direction of the Branch Manager, supervises assigned personnel such as Head Teller and Teller staff. Provides support and guidance on customer issues.
• Ensures proper documentation and compliance for all new accounts and account maintenance.
• Prepares and reviews customer wire transfer requests.
• Initiates, processes, and closes various loans.
• Assists with training staff, maintaining awareness of Federal and State banking regulations and branch security procedures.
• Performs Officer Duties on Saturdays as scheduled.

OTHER FUNCTIONS

• Performs other duties as needed or assigned.

SKILLS, KNOWLEDGE AND ABILITIES

• Associate’s Degree or equivalent work experience.
• Three to four years of banking experience.
• Demonstrated ability in decision making, handling difficult situations, initiative, and leadership.
• Ability to handle multiple tasks.
• Excellent communication skills to be concise, clear, and tactful.
• Perform as a team player, displaying a positive and professional attitude toward customers and co-workers.
• Ability to work a flexible schedule with possibility of travel to other Pittsfield Cooperative Bank locations as needed.

PHYSICAL DEMANDS

• Must be able to sit or stand for long periods of time.
• Ability to lift up to 15 lbs. on occasion.

SUPERVISORY SCOPE

• 3-4 indirect reports