Branch Manager


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The Pittsfield Cooperative Bank
70 South Street
P O BOX 1076
Website: Click Here

Company Description:
Founded in 1889, The Pittsfield Cooperative Bank marks over 130 years in business. The Bank has grown quietly and steadily over the years with the unwavering commitment to its customers, employees, and communities. Our story is of family homes funded and dreams realized, and of providing assistance to businesses and entrepreneurs. Providing a work environment to support employees; and continuing to support the communities we serve through donations, scholarships, and volunteer efforts..

As a community bank, we are here for one reason and one reason only – you. We believe in our cooperative heritage and we believe our financial strength demonstrates that true community banking, focused on customer needs and supported by a dedicated staff, can withstand and thrive even in the most challenging times. It’s the modesty in size and the emphasis on traditional fiscal conservatism that set the bank apart.
Branch Manager
To Commensurate With Experience
Full Time
Bachelor's Degree


Reporting to the VP/Branch Administration, the Branch Manager is responsible for supervision and efficiency of daily branch operations, product sales, security, and safety in accordance with the Bank’s policies and procedures.  Develops new deposit and loan business.  Provides leadership, training, and supervision while delegating day to day operations to branch personnel.  Responsible for attaining Bank’s goals through active participation and management of sales and referral programs. 



  • Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success. 
  • Manages branch sales and operations by staying abreast of new products, services, and promotions.  Has a clear understanding of all Bank products and services.
  • Promotes process improvements and expense control initiatives.
  • Ensures compliance with branch security procedures, safe deposit box operation and proper cash and balancing controls (dual control). 
  • Educates and trains staff maintaining awareness of Federal and State banking regulations. 
  • Ensures the appearance of the branch is neat, organized, and in accordance with Bank policy.
  • Initiates, processes, and closes various loans. 
  • Prepares and reviews customer wire transfer requests. 
  • Ensures proper documentation and compliance for all new accounts and account maintenance.
  • Promotes business development with existing and potential customers by promoting and informing them on products or services that will appropriately assist them based upon their needs or wants. 
  • Provides leadership to all branch employees to assist the Bank in achieving its goals through ongoing coaching, performance management, managing service expectations and delegation.
  • Demonstrates superior customer service skills at all times to promote a positive image for the Bank through face-to-face communication and telephone etiquette with customers and employees. 
  • Assist with complex or unique customer needs.  Approves customer transaction exceptions as warranted.
  • Conduct branch staff interviews. 
  • Manages vacation and personal time requests for branch staff ensuring minimal customer service impact. 


  • Member of a non-profit board and attend various Chamber events to represent the Bank in the community and improve customer relations.
  • Performs Officer duties on Saturdays as scheduled


  • Bachelor’s degree in Business, Finance or related field or its equivalent through specialized education and a minimum of ten years of branch banking experience.
  • 5-7 years’ experience as a branch manager.
  • Knowledge and ability to create/execute business plans to achieve branch goals.
  • Proven experience with business development and sales growth.
  • Experience mentoring peers in business development and best practices.
  • Demonstrated ability in decision making, handling difficult situations, initiative, and leadership.
  • Excellent verbal and written communication skills to be concise, clear, and tactful. 
  • Ability to handle multiple tasks and problem-solving ability.
  • Perform as a team player, displaying a positive and professional attitude toward customers and co-workers.
  • Strong management and human resource skills and knowledge.
  • Displays a high degree of professionalism and ethics.
  • Background in bank operating policies/procedures, employee development, and public relations.
  • Ability to work flexible schedule with possibility of travel to other Pittsfield Cooperative Bank locations as needed. 


  • Must be able to sit or stand for long periods of time.
  • Ability to lift up to 15 lbs. on occasion.


  • 4-5 direct reports
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