Personal Lines Sales Assistant

**The Personal Lines Sales Assistant position has a flexible location option.  This position can be based in Pittsfield, Stockbridge or North Adams.**

This position is responsible for providing a wide range of administrative support duties for the Personal Lines Sales Team. Below is a description of the ordinary duties of the position. This description is a guideline and may not be all-inclusive. There may be additional duties and responsibilities which may be required.

Primary Responsibilities:

• Input data on new prospects to be quoted.
• Research information required to quote such as driving records, mileage, etc.
• Obtain property cards and photos from the appropriate internet sites.
• If necessary, go out and take photos of properties for our files.
• Enter line of business data into the appropriate rating programs.
• Attach quotes to the client’s file.
• Track all quotes in the pipeline, as well as due dates, etc.
• Provide the Sales Executive with all documentation required for client signature once product sold.
• Create binders for insurers, banks, attorneys, etc. as needed.
• Once the Sales Executive obtains all signed documents and deposit payments, upload new business to carrier to have policies issued.
• Enter all necessary activities and suspense to follow up on issuance of new policies per agency workflows and procedures.
• Review Sales Executive suspense to keep current and assist Sales Executive with following up as needed.
• At the direction of the Sales Executive update files for prospects which decline to purchase from us – either close file or pend for following year.
• Continuing education to stay current of industry, agency, and computer updates.
• Maintains compliance of all related company policies, confidentiality, standardized procedures, and regulations.
• Other duties as assigned.

Secondary Responsibilities:

• Take incoming calls and gather data from prospective clients.
• Learn about and utilize support programs such as Microsoft Office, specifically, Word and Excel, etc. for sales support.
• As needed - provide proposals to the Sales Executive.
• Provide backup phone support for incoming calls to the main line and forward them to the necessary department/individual.

• High School Diploma.
• Obtain and/or maintain MA Property & Casualty Insurance Broker’s License and any other license as required by residence state.
• Solid understanding of insurance work methods and procedures.
• High ethical standards.
• Ability to work independently and in a team environment.
• Strong interpersonal/sales skills.
• Strong written and verbal communication skills.
• Ability to effectively present information to clients, company representatives, and agency personnel, both verbal and written.
• 100% availability to travel within a 25-mile radius to various office locations.
• Ability to sit, drive and perform telephone functions and computer input.