IT Support Specialist

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Community Health Programs
444 Stockbridge Road
Great Barrington, MA 01230
Phone:413-528-9311
Website: Click Here
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Company Description:

Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What’s truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children’s well-being. The region is a federally designated rural community and a Medically Underserved Population Area.

Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.

Additional Business Name: Community Health Programs
IT Support Specialist
$24.00 - $28.00 Per Hour
Great Barrington
Full Time
IT User Services/Help Desk
Associate Degree
Preferred
Up to One Year
MS365 certifications - Preference: Nice to have

IT Support Specialist Essential Duties and Responsibilities:

  • Coordinate all IT projects, managing stakeholders, tasks, deadlines, measurables, etc.
  • Troubleshoot and resolve Tier 1 technical issues and escalate support to our IT contractors when appropriate.
  • Increase staff efficiency by providing end-users with training and support for the best use of Microsoft 365 (SharePoint, Teams, OneDrive, Outlook, etc.)
  • Help manage and monitor network access to improve network security and ePHI.
  • Identify and recommend opportunities for IT improvements.
  • Document solutions to recurring issues, troubleshooting steps, and procedures for users and the IT team.
  • Provide excellent customer service and communication to end-users.
  • Ensure compliance with HIPAA regulations in all IT activities.
  • Assist with inventory management of CHP IT assets.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

 Working knowledge of Active Directory and related tools for account management, group policy, security, and authentication protocols.

  • Strong problem-solving skills and ability to troubleshoot or elevate technical issues.
  • Excellent written and verbal communication skills.
  • Ability to work independently as well as in a team environment.
  • Strong customer support skills and the ability to explain technical terms to non-technical staff.
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