Job: IT Support Specialist

Community Health Programs
444 Stockbridge Road
Great Barrington, MA 01230

Phone:413-528-9311
Website:chpberkshires.org/

Company Description:

Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What’s truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children’s well-being. The region is a federally designated rural community and a Medically Underserved Population Area.

Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.


Additional Business Name: Community Health Programs

Job Title:
IT Support Specialist
Salary Range:Location:
$24.00 - $28.00 Per Hour Great Barrington
Job Type:Category:
Full TimeIT User Services/Help Desk
Education Level:Work Experience:
Associate Degree
Preferred 		Up to One Year
Skills/Certifications/Licenses:
MS365 certifications - Preference: Nice to have
Description:

IT Support Specialist Essential Duties and Responsibilities:

  • Coordinate all IT projects, managing stakeholders, tasks, deadlines, measurables, etc.
  • Troubleshoot and resolve Tier 1 technical issues and escalate support to our IT contractors when appropriate.
  • Increase staff efficiency by providing end-users with training and support for the best use of Microsoft 365 (SharePoint, Teams, OneDrive, Outlook, etc.)
  • Help manage and monitor network access to improve network security and ePHI.
  • Identify and recommend opportunities for IT improvements.
  • Document solutions to recurring issues, troubleshooting steps, and procedures for users and the IT team.
  • Provide excellent customer service and communication to end-users.
  • Ensure compliance with HIPAA regulations in all IT activities.
  • Assist with inventory management of CHP IT assets.
Requirements:

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

 Working knowledge of Active Directory and related tools for account management, group policy, security, and authentication protocols.

  • Strong problem-solving skills and ability to troubleshoot or elevate technical issues.
  • Excellent written and verbal communication skills.
  • Ability to work independently as well as in a team environment.
  • Strong customer support skills and the ability to explain technical terms to non-technical staff.