Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assists filing of paperwork, answering phones, taking messages, returning calls, delivering messages.
• Communicate effectively with residents, families, caregivers, and staff either face-to-face or by telephone.
• Sets up facility meetings on behalf of the Director of Social Services- residents such as care plan meetings, 72-hour meetings, welcome meetings.
• Assists in ensuring accuracy of daily census.
• Gather resident information for the completion of request for services (MA health screens).
• Meets and welcomes new residents to facility.
• Reviewing admission agreement packets with new resident/responsible parties.
• Must be able to relay accurate confidential information as it relates to HIPPA.
• Assist with discharge planning with respect to obtaining the resource information for discharge (such as making PCP appointments, behavioral health appointments, referral for elder services and VNA and faxing discharge paperwork)
• Completion of housing applications with resident’s and other community resources such as SNAP benefits, The Ride, DMH, DDS…
• Gather information for coordination of grievance concern
• Gather information for guardianship regulatory compliance
• Coordinate Ombudsman directive for facility-initiated notices of transfer discharges
• Assist the Licensed social worker with obtaining social history in order to determine their plan of care
• Post discharge calls and follow up with resident’s/ responsible parties, VNA and Elder Services.
• Updating resident’s face sheets with updated contact information.
• Conducting audits of advanced directives, psychotropic medications, etc.
Participating in QA activities
• Other administrative duties as assigned to support the Social Services dept.
Qualifications:
• High school diploma or equivalent required.
• One (1) or two (2) years of college preferred.
• Demonstrates good written and oral communication skills and public relations skills.
• Ability to learn medical terminology.
• Strong computer skills.
• Ability to work with office technology, such as copier, printer, fax, scanner, telephone. Must be able to handle multiple tasks and meet deadlines and possess excellent organizational skills.
• Demonstrates an awareness of a respect for, and attention to the diversity of the people with whom they interact (persons served, personnel, families/caregivers, and other stakeholders) that is reflected in attitudes, behavior, and services.
• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, Visitors, government agencies/personnel and the public.
• Experience working with agencies, coordinating resident services a plus.
Work Environment:
While performing duties of this job the employee is occasionally exposed to a variety of resident conditions and elements. The noise level is moderate to quiet.
Physical and sensory requirements:
While performing the duties of this job, the employee is constantly required to communicate and listen. This position requires sitting 90% of the time. Occasional standing, walking, twisting, and bending. The ability to lift up to 25lbs occasionally without assistance. Must be able to cope with the mental and emotional stresses of position. Must be in good health and demonstrate emotional stability.
Other Duties:
Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
