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MOLARI Employment & HealthCare Services
166 East Street
PITTSFIELD, MA 01201

Phone:413-499-4546
Fax:413-442-6519
Website:MOLARIinc.com

Company Description:
MOLARI Employment Services is a full service employment agency that provides temporary staffing, temporary to permanent placement and permanent placement in office, industrial and medical settings. We are committed to matching professional, knowledgeable employees with our clients' needs.

The professional staff of MOLARI Health Care Services works to provide families and individuals with alternatives to long-term institutional care through in-home assistance including personal care, meal preparation and shopping. A pool of qualified staff are also available to work in healthcare facilities.

Job Title:
Service Desk Technician/Field Service Technician
Salary Range:Location:
Pittsfield
Job Type:Category:
Full TimeInternet/Information Systems/New Media
Education Level:Work Experience:
Some High School Coursework
Description:
Service Desk Technician/Field Service Technician:

Description:
MOLARI Employment Services is seeking a Service Desk Technician! You will be assisting with the technological needs of clients, both large and small. We support a diverse client base allowing immersion in many facets of IT service. Our service desk team lends a helping hand in healthcare, banking, education, legal, manufacturing and other industries.

Responsibilities:

Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Documenting client IT environments
Following prescribed processes for managing service requests
Track customer issues and resolutions
After hours support rotation
Requirements:
Experience in IT troubleshooting and problem resolution
Customer service experience
Ability to build rapport with clients
Ability to communicate to clients in a non-technical manner
Strong troubleshooting and critical thinking skills
Discipline to follow defined processes, track time, and create/revise documentation
Positive and professional demeanor
History of employment success and commitment
A+, Net+, Security+ and ITIL certification a plus


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413-663-3384 • Fax: 413-664-4251 • Email: info@berkshirejobs.com