• Communicate effectively with patients, families, caregivers and staff either face-to-face or by
telephone.
• Answers incoming calls and forwards or refers to appropriate staff member or take a message if
person is unavailable.
• Triage patient/family telephone calls to clinical staff.
• Maintains confidentiality of all patient information.
• Complete routine reports and new assignments in an accurate and timely manner.
• Assists in taking referrals and communicating with the Referral and Admissions Team.
• Assist in entering data into the appropriate tracking systems.
• Assist in the process of putting together medical records or other packets.
• Assist in the filing of open and closed medical records as needed.
• Assist in stocking in-coming office supplies and medical supplies as needed.
• Assist in sending, receiving and monitoring faxes for all staff.
• Provide back-up or assistance to other administrative staff when needed.
• Responsible for tracking patient certifications and monitoring RN recertification assessments.
• Responsible for assisting Admissions Office with referrals.
• Assists with admission, transfer, death and discharge communication.
• Tracking and ordering printed materials.
• Assist with survey process and data upload.
• Assists in preparing patient documentation as needed.
• Assists with verification & documentation of patient insurance information.
• Assists in archiving records as needed.
• Assists with processing payroll as needed.
• Other duties as assigned.
• Entering invoices from supply delivery vendors in Allscripts.
• Other duties as assigned.
