Company Description: TO APPLY FOR THIS POSITION YOU MUST GO TO
If you would like to be a part of an organization which strives to provide an environment within which employees want to work and customers want to bank, contact us and join a team that shares your vision.
PT Helpdesk Support Technician I
IT User Services/Help Desk
High School or Equivalent
Reports To: Supervisor, IT Service Desk
Location: 24 North St, Pittsfield, MA
Possess basic understanding of IT systems in order to identify, analyze and resolve a variety of technical issues to provide first level support services for all lines of business. Possess a polite phone demeanor and ability to give clear direction to non-technical clients. Research, track, log and update trouble tickets. Generate reports and assist IT staff on other issues / duties as needed.
First level technical support for business areas. Troubleshoot end-user incidents and requests made via telephone, email or queued ticket. Update, resolve or escalate trouble tickets as necessary and follow-up with clients to ensure timely and accurate resolution. 70%
Data entry tasks including but not limited to updating active directory with current and accurate information, updating /removing users in proper databases, converting paper filing to electronic and fulfilling audit requests. 30%
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.
High School Diploma or equivalent
College courses helpful but not required
1 year computer related work
Skills & Knowledge:
Basic Knowledge of Desktop Technologies
Basic understanding of Networking
Ability to use proper phone etiquette in stressful situations
Ability to work in a team environment
Ability to meet deadlines
Ability to work flexible hours
Strong Clerical Skills and attention to detail