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Berkshire Bank
99 North St
PITTSFIELD, MA 01201

Website:berkshirebank.com

Company Description:
TO APPLY FOR THIS POSITION YOU MUST GO TO
WWW.BERKSHIREBANK.COM/CAREERS.


If you would like to be a part of an organization which strives to provide an environment within which employees want to work and customers want to bank, contact us and join a team that shares your vision.

Job Title:
PT Helpdesk Support Technician I
Salary Range:Location:
Pittsfield
Job Type:Category:
Part TimeIT User Services/Help Desk
Education Level:Work Experience:
High School or Equivalent
Required
Description:
Division:               Risk                                                                           
Department:         IT                                                                               
Reports To:           Supervisor, IT Service Desk  
Status:                 Non-Exempt       
Grade:                  7
Location:              24 North St, Pittsfield, MA 


NON-BENEFITS ELIGIBLE


THURSDAY 4:30 PM - 9:00 PM
FRIDAY 4:30 PM - 9:00 PM
SATURDAY 8:00 AM - 2:00 PM
SUNDAY 10:00 AM - 2:00 PM


Purpose/Objective:
Possess basic understanding of IT systems in order to identify, analyze and resolve a variety of technical issues to provide first level support services for all lines of business. Possess a polite phone demeanor and ability to give clear direction to non-technical clients. Research, track, log and update trouble tickets. Generate reports and assist IT staff on other issues / duties as needed.

Key Accountabilities
First level technical support for business areas. Troubleshoot end-user incidents and requests made via telephone, email or queued ticket. Update, resolve or escalate trouble tickets as necessary and follow-up with clients to ensure timely and accurate resolution. 70%
Data entry tasks including but not limited to updating active directory with current and accurate information, updating /removing  users in proper databases, converting paper filing to electronic and fulfilling audit requests. 30%
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.
Requirements:
Education:
High School Diploma or equivalent
College courses helpful but not required

Experience:
1 year computer related work

Skills & Knowledge:
Basic Knowledge of Desktop Technologies
Basic understanding of Networking
Ability to use proper phone etiquette in stressful situations
Ability to work in a team environment
Ability to meet deadlines
Ability to work flexible hours
Strong Clerical Skills and attention to detail

Click Here For Company Website Application


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@berkshirejobs.com