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Wyndham Bentley Brook
1 Corey Rd
HANCOCK, MA 01237

Website:wvojobs.com

Company Description:
Envision working with one of the world's largest hospitality companies. With over 7,000
hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates
across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and
mentorship.

Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost
$4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts
like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.

As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one
team of professionals who actively strive to provide our customers and each other with our
signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been
recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies,
Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most
Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for
your career.

Job Title:
Common Area Attendant
Salary Range:Location:
Hancock
Job Type:Category:
Full TimeHospitality/Travel/Tourism
Education Level:Work Experience:
Some High School Coursework
Description:
Common Area Attendant

Common Area Attendant will support general resort operations by cleaning and maintaining all indoor and outdoor common resort areas and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
Essential Job Functions
Responsibilities include, but are not limited to:
Responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests: Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products. Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (55% time)
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed (5% time)
Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation – or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com. Our world is your destination
Requirements:
Minimum Requirements and Qualifications
a) Education
High School diploma or equivalent
b) Training requirements
N/A
c) Knowledge and skills
Detail oriented with organizational skills
Familiarity with cleaning products and equipment
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to give high priority to customer service
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Must be people oriented and able to work independently or with others as needed
d) Technical Skills
Small cleaning equipment experience
Experience with cleaning chemicals
Experience with general cleaning concepts
e) Job experience
Six months related housekeeping or building maintenance experience
Unless there is a legal requirement, experience will be accepted for the education requirement.

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