HCEC Administrative Assistant

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Berkshire Housing
1 Fenn Street
PITTSFIELD, MA 01202

Phone:(413)344-4828
Website: berkshirehousing.com/career-opportunities/

Company Description:
Berkshire Housing is a private non-profit organization that serves all of Berkshire County and has been doing so since its founding in 1971. Through collaboration and innovation, Berkshire Housing seeks to find solutions to housing for all people across the county. We pride ourselves in being good neighbors, creative innovators, committed partners, and navigators for all.

Berkshire Housing is an Equal Opportunity Employer with respect to all employees and applicants for employment.  Hiring decisions are made without regard to race, color, religion, sex, age, national origin, disability, marital status, veteran status, military service, ancestry, gender identity or expression, or sexual orientation.

Berkshire Housing offers an excellent package including: comprehensive health insurance, dental, vision, 401K with employer match, flexible spending accounts, free long term disability insurance and MPFML as well as generous vacation, personal, sick time, and paid holidays.
 

 

HCEC Administrative Assistant
41,600 Per Year
Pittsfield
Full Time
Administrative Assistant
High School or Equivalent
Up to One Year

The Housing Consumer Education Center Administrative Assistant will assist in the daily administration of various Housing Consumer Education Center functions managed by Berkshire Housing Development Corp.   The Administrative Assistant must always maintain confidentiality and conduct themselves in a professional manner respecting the rights of other co-workers and clients/customers.  This individual must be pleasant, courteous, helpful, and accurate always in providing requested information. The Administrative Assistant must develop an understanding of the relationship this position has to the overall objectives of the organization.

Essential Responsibilities

  • Performing customer service duties needed to fulfill the Housing Consumer Education Center and BHDC’s mission
  • Returning emails from HCEC inbox, and HCEC hotline daily
  • Assisting walk in HCEC inquiries during lobby office hours
  • Processing incoming documents &intakes
  • Entering Data in CMS (data management system)
  • Reaching out & communicating with eligible applicants, offering guidance as needed
  • Sending correspondence to applicants to inform them of their status
  • Communicating with applicants to ensure they can navigate the online system and submit completed applications or intake assessment forms
  • Administrative tasks that will require downloading information and communicating with our partner agency
  • Cross checking HCEC Data using a daily data tracker
  • Assisting Case Manager/ Supervisor with researching information needed on applicant status and outcomes
  • Offering administrative support to the financial assistance team when needed

 

Required Skills or Abilities

  • Bilingual (Spanish Preferred)
  • Customer service oriented with a sensitivity to those in crisis
  • Strong verbal/written communication skills
  • Proficient in Microsoft Office Software (Word, Excel, and Outlook)
  • Previous fast-paced office experience a plus

Education

  • High School Diploma or equivalent
  • Lived experience
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