Occupancy Specialist


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Berkshire Housing
1 Fenn Street
Website: Click Here

Company Description:
Berkshire Housing is a private non-profit organization that serves all of Berkshire County. Since it's founding in 1971, it has focused on improving the lives of our residents by creating affordable housing, providing housing services and programs and helping communities access and administer community development projects.

Our mission is to be good neighbors, creative innovators, committed partners, and navigators for all.

Come join our growing team! Berkshire Housing offers a competitive benefits package, supports a healthy work/life balance and embraces a culture of equity and inclusion for all.
Occupancy Specialist
41,600 Per Year
Full Time
Real Estate/Mortgage
High School or Equivalent
Up to One Year

The Occupancy Specialist interacts directly with prospective and current tenants to achieve maximum occupancy for all units across the Berkshire Housing portfolio.   This individual is responsible for the leasing process from introduction to the actual occupancy of the new tenant. The Occupancy Specialist will be responsible for and assist in the daily administration of various leased housing programs and projects managed by Berkshire Housing. 

 Applications & Waiting lists

  • Accept applications and determine eligibility or ineligibility for all leased housing programs/projects
  • Maintain waiting list for leased housing programs/projects
  • Develop a full understanding of the waiting list including data entry and all subsequent updating.

Customer Service

  • Explain program eligibility requirements, regulatory and procedural information, apartment availability and waiting list procedures to potential and existing
  • Be responsive and timely to questions and concerns raised.
  • Make referrals for other programs and services to appropriate staff or outside agencies.

Leasing Functions

  • Perform all leasing activities in accordance with Berkshire Housing Services, Inc. policies and procedures
  • Prepare all required documents for signatures and arrange for appointments
  • Monitor, prepare and submit reports as requested
  • Set up unit showings and perform move-in, annual and interim income recertifications
  • Process rent increases and initiate and coordinate rent-up
  • calculate tenant rent and approve or reject applicants
  • Perform all applicant screenings based on Tenant Selection Plans
  • Coordinate apartment availability with Property Managers
  • Track and monitor vacancies
  • Complete unit transfer certifications
  • Understand and comply with 504 Reasonable Accommodation Rules
  • Monitor and sustain property/building compliance at all times


  • Work in conjunction with the Director of Community Engagement to develop marketing programs aimed at reducing vacancy loss.
  • Develop specific project plans for properties experiencing a greater than 5% vacancy loss
  • Become familiar with and visit all properties
  • Conduct open houses and informational sessions
  • Review all phone, email and internet inquiries and follow-up accordingly and timely




Required Skills or Abilities

  • Working knowledge of Microsoft Word, Excel, and basic internet skills
  • Excellent verbal and written communication skills
  • Occupancy Specialist Certification must be obtained within one (1) year of employment.
  •  Thorough knowledge of interviewing techniques and record maintenance.
  • Ability to meet and deal tactfully and courteously with the public.
  • Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities.
  • Ability to make routine decisions in accordance with established administrative rules, regulations, and policies, to explain the re-examination process to tenants in an objective and impartial manner.
  • Knowledge of basic math principles sufficient to perform calculations for determining rent and resolving discrepancies.
  • Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
  • Mission-driven and able to maintain strong values and seek creative solutions in a positive, team-oriented and judgement free environment.

Education and Experience

  • High school/vocational diploma, GED equivalent
  • Associates Degree preferred
  • Prior human service experience preferred but not required.

Physical Requirements

  • Stationary work. Exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
  • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
  • The team member is required to have close visual acuity to view and work on a desk computer/laptop/iPad.
  • Work is performed in an office environment and requires the ability to operate standard office equipment (phone, fax machine, copy machine, postage machine, etc).
  • Must have the ability to walk short distances.