Senior Program Representative


Print Email Save

Berkshire Housing
1 Fenn Street


Company Description:
Berkshire Housing is a private non-profit organization that serves all of Berkshire County and has been doing so since its founding in 1971. Through collaboration and innovation, Berkshire Housing seeks to find solutions to housing for all people across the county. We pride ourselves in being good neighbors, creative innovators, committed partners, and navigators for all.

Berkshire Housing is an Equal Opportunity Employer with respect to all employees and applicants for employment.  Hiring decisions are made without regard to race, color, religion, sex, age, national origin, disability, marital status, veteran status, military service, ancestry, gender identity or expression, or sexual orientation.

Berkshire Housing offers an excellent package including: comprehensive health insurance, dental, vision, 401K with employer match, flexible spending accounts, free long term disability insurance and MPFML as well as generous vacation, personal, sick time, and paid holidays.


Senior Program Representative
Per Year
Full Time
Customer Service
Associate Degree

Position Summary:

The individual in this position is responsible to assist the Associate Manager in the daily administration of the Rental Assistance Program and other projects as assigned in which Berkshire Housing Development Corporation administers.

 Duties and Responsibilities:

This list is not meant to be all-inclusive.  Other duties may be assigned due to operational needs of the organization.

  • Develop Policies and procedures, editing and reviewing monthly with team members
  • File reviews – Admission Denials
  • Develop Policies and procedures, editing and reviewing monthly with team members
  • 120 Day EIV's - (run report 1st +15th Monthly)
  • Transfer Report (1st of month)
  • Track expiring HAP contracts (monthly)
  • Monitor Biennial inspections for households’ w/ kids under age 6 (3/1 + 9/1)
  • Prepare annual MOD Rehab rent increase (eff. 2/14 annually)
  • PIC upload of records to HUD and error corrections (weekly - Friday)
  • Utility Allowance calculation (annually)
  • Attend meetings as needed for Associate Manager
  • Monitor and track expiring HUD Forms (monthly)
  • Monitor Debts owed by landlords (monthly)
  • Monitor no show inspections (weekly)
  • Monitor Repayments Agreements (monthly)
  • Monitor Holds on HAP accounts (weekly)
  • Monitor Zero HAP (weekly)
  • Monitor URP's under $25 suppressed (monthly)
  • Complete Biennial and Triennial recertifications
  • Complete interim recertifications
  • Follow up on zero income participants
  • Perform rent increases
  • Verify any preferences and eligibility
  • Explain program requirements and regulations and procedures to applicants, participants/owners
  • Complete and interpret the HUD 50058 form
  • Prepare and arrange all documents for signatures timely
  • Understand rent reasonableness and how to complete a Rent Reasonable Certification
  • Understand how payment standards and utility allowances are used
  • Negotiate rents with owners
  • Calculate and track repayment agreement
  • Complete HAP abatements as needed
  • Maintain tenant files
  • Develop a basic understanding of inspection requirements
  • Become knowledgeable with the termination process
  • Perform Internal audits weekly
  • Attend meetings, seminars and trainings as required.
  • Ensure Berkshire Housing Development Programs/Projects are in compliance with all federal and state fair housing laws.
  • Develop a basic understanding of tenant-landlord law.
  • Meet deadlines throughout the month for all activities involved in running any programs we are responsible for administering









Hiring Requirements:

2-4 Year degree in Business Administration, or related work/life experience

Experience in Management, Public Policy, Subsidized Housing or Fair Housing preferred

Valid driver’s license and reliable transportation

Strong organizational and problem-solving skills

Proficient knowledge of Microsoft Word, Excel, Outlook and Internet skills

Effective communication abilities both written and verbal

Strong customer services skills and ability to work with diverse populations

More Jobs From Berkshire Housing
Date   Position Company Location
Aug 10 Full Time Resident Service Coordinator Berkshire Housing
Aug 10 Full Time Site Superintendent Berkshire Housing Pittsfield