Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Skill in providing excellent customer service and support; organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication.
- Ability to interact effectively and professionally with people from diverse cultural, socio-economic, education, racial, ethnic, and professional backgrounds.
- Ability to work effectively with managers, co-workers, and members of the public and professional groups.
- Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude.
- Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public.
- Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships, effectively assist managers and providers; work toward accomplishing agreed-upon goals and objectives.
- Ability to follow CHP dental practice guidelines – including adhering to the CHP policies, Mission, Values, and Compliance.
- Strong management skills, from identifying staffing needs, to interviewing/ hiring/onboarding, to performance management, and, when necessary, termination.
- Ability to provide constructive feedback including evaluation of providers’ productivity and practice attributes.
- Must be computer literate with ability to enter information in the CHP EHR system and compile reports or data as required.
Education and/or Experience:
- Knowledge of dental care.
- Five or more (5+) years of Dental and/or medical office experience.
- Bachelor’s degree from an accredited university.
- Relevant experience at CHP or a similar healthcare organization may be substituted for educational requirements.
- Results-proven track record of meeting individual and organizational goals.
