Museum Retail Associate

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The Clark Art Institute
225 South Street
WILLIAMSTOWN, MA 01267
Website: Click Here
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Company Description:
The Clark is one of only a handful of institutions globally with a dual mission as an art museum and a distinguished center for research and higher education, dedicated to advancing and extending the public understanding of art. No other institution of its scale and character has such a complex and exhilarating mission—complex because interrelating the differing purposes of an art museum and a center for research and higher education is so challenging, and exhilarating because the possibilities and implications of this combination are so dynamic.
Museum Retail Associate
$18.00 Per Hour
Williamstown
Part Time
Sales/Retail
Nonprofit
Customer Service
High School or Equivalent
Nice to have
Up to One Year

Position Summary

As a Retail Associate at The Clark, you will play a crucial role in enhancing the visitor experience by providing exceptional customer service and promoting the museum’s merchandise.

You will be part of a dynamic team that bridges the gap between art appreciation and retail sales.

Major Duties and Responsibilities (Essential Functions)

  • Greet visitors warmly and assist them with inquiries related to merchandise, exhibitions, and museum facilities (including interactions via phone).
  • Provide personalized recommendations based on visitors’ interests and preferences.
  • Handle customer complaints or concerns professionally and promptly.
  • Maintain an organized and visually appealing retail space.
  • Assist visitors in selecting and purchasing art-related products, including books, prints, postcards, and unique museum souvenirs.
  • Process transactions accurately using the point-of-sale system.
  • Restock displays.
  • Develop an understanding of the museum’s collection, artists and exhibitions.
  • Stay informed about new arrivals and special promotions.
  • Participate in team meetings and training sessions.


This is a part-time, non-benefitted position.

Qualifications

  • A genuine interest in art, culture, and history.
  • Excellent interpersonal skills and a friendly demeanor.
  • Previous retail or customer service experience preferred.
  • Ability to handle cash transactions accurately.
  • Required to work weekends, holidays, and occasional evenings as needed.
  • Ability to work collaboratively.

Education, Training, and Skills: High school education or equivalent preferred.

Work Experience: Minimum of 3 months' relevant experience preferred.

Physical Demands and Work Environment 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: 

  • Ability to stand for prolonged periods of time.
  • Ability to bend and reach.
  • Ability to safely lift to 20 pounds.

Work Environment:

  • Work will be performed in a retail store and museum spaces.
  • The noise level in the work environment ranges from low to high.
  • Working weekends and occasional evenings is required.
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