The Full-time Box Office Coordinator plays a vital role in the overall success of the visitor experience at MASS MoCA, providing a foundation for our visitor’s experience in a welcoming, enthusiastic, and engaging way. The Coordinator will assist the Manager by providing strong, positive, and effective leadership as well as oversight to the Box Office Team in the completion of daily responsibilities and tasks. They will liaise with other museum departments, assist in the development and implementation of policies and procedures and, in the absence of the Box Office Manager, will take responsibility for addressing situations in a timely manner while concurrently performing Box Office tasks and providing an outstanding experience for all museum guests.
The Box Office Coordinator is required to interact with a diverse group of visitors, establishing connections to promote educational and performing arts programs, encourage visitors to explore the North Adams community and the Berkshires at large; and impart any other information that provides the best possible experience at the museum and in the surrounding community.
The Box Office Coordinator further supports the institution by operating and coordinating all aspects of ticket sales for both performing arts events and gallery admission. The Box Office Coordinator utilizes the Tessitura ticketing software to process ticket sales and maintain the mailing list database and daily cash drawer. They further act as a greeter and provide excellent customer service by offering information about the history of MASS MoCA, as well as current and past exhibitions and performances. They also assist in maintaining the overall clean and inviting look of the lobby.
The Box Office Coordinator regularly works 40 hours per week, with overtime as needed. Work schedules often follow museum hours, and availability must include weekends, holidays, and evenings for performances and events, as well as festivals.
As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.
Duties and Responsibilities
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