A Museum Attendant (MA) will be part of our Visitor Experience team, and requires a combination of customer service, visitor engagement, and basic art protection skills.
MAs are the stewards of the visitor’s experience at MASS MoCA. They enthusiastically and confidently share their knowledge about exhibitions and artists; promote educational and performing arts programs; explain MASS MoCA’s history and architecture; invite visitors to explore the North Adams community and the Berkshires at large; and impart any other information that provides visitors the best possible experience at the museum and in the surrounding community.
MA team members will be trained to interact with visitors of all ages, to foster connections between visitors and the works of art on view, and to encourage dialogue.
MAs ensure that artworks are protected and that visitors follow museum policies regarding parameters for food or drink in the galleries, photography of and contact with artwork, and current State of Massachusetts guidelines for social distancing.
Museum Attendants report to the Director of Visitor Experience, a newly defined leadership role at MASS MoCA, who, through collaboration with staff across the institution, provides oversight for all visitor experience functions, ensuring that our visitor experience aligns with the museum’s brand and mission.
Duties and Responsibilities
For employment at MASS MoCA, candidates must be fully vaccinated against COVID-19. Proof of vaccination will be required for employment.
As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.
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