Customer Service Representative
Company Description:
Bella Baby is the new face of in hospital baby portraiture. We bring experienced, professional photographers into the hospitals to capture a baby's first photograph with a natural, artistic style.
We believe that babies look the most beautiful when being held in their parents arms or cuddled in one of their own baby blankets.
Bella Baby captures this beauty by using only "real things"...natural window light, professional photographers and professional grade digital cameras.
To see the work of our talented photographers, visit our website; www.bellababyphotography.com
Our main office is located in Williamstown, MA where we manage NY, NJ, and CT hospitals.
Additional Business Name: Bella Baby Photography
Preferred
Job Description
Bella Baby Photography in Williamstown M.A has an opening for a Customer Service Representative.
Hours: Full Time, 40 hours per week- with weekend flexibility during certain seasons
Responsibilities include:
- Work in a team environment where responsibilities/daily tasks are shared/delegated
- Check/maintain various email accounts
- Maintain google documents and spreadsheets
- Booking private sessions for clients
- Manage large amounts of incoming/outgoing calls throughout the day
- Answer the phone in a professional, courteous, and timely manner
- Handle complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
-Keep sufficient written records of all customer interactions through our internal record keeping system
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Requirements:
- Has proven customer service skills, telephone etiquette, and diplomacy
- Excels in organization, problem solving, and attention to detail
- Must be able to work in a team environment consistently
- Must be knowledgeable and comfortable using a shared google drive, and it’s features
Google Documents and Google Sheets will be the primary features used
- Is patient, sincere, confident, and flexible: one must feel comfortable asking questions
- Experienced with Mac laptop computers, with a working knowledge of apple and android mobile devices
- Communicate effectively and quickly with your Customer Service team and across company messaging boards
