Claims Learning and Development Leader

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a talented and motivated individual to join our team as a Claims Learning & Development Leader.

In this role, you will lead team members to design, develop and deliver highly targeted learning services for IM Claims colleagues. They will establish a strategic partnership with Claims leadership and internal business partners to develop a long-range vision and strategy that makes the best use of emerging technologies to effectively lead the design, development, and delivery of training programs and curricula across individual life, disability and annuity products, processes, and claims.

You will:

• Actively lead a team of learning professionals

• Supervise the design, development, and delivery of training programs, curricula, and services for dedicated business partners, including technical and professional training.

• Remain informed of environmental and industry trends by monitoring industry news and pertinent research reports.

• Partner with Claims Leadership, including Quality Assurance, to conduct training needs analysis across business areas to provide proactive L&D solutions with a focus on addressing measurable colleague development.

• Develop a highly targeted training strategy that addresses the current and projected training needs of business areas.

• Use data to identify emerging patterns, summarize results, and provide recommendations for actions to address gaps, potential opportunities, and performance concerns.

• Continuously assess and measure training programs to ensure efficiency and engagement

• Ensure L&D team members are equipped with the appropriate skills and knowledge to be effective, consultative business partners focused on adult learning.

• Partner closely with Instructional Technologists to develop digital content.

You have:

• Bachelor’s degree in education, Instructional Design and Technology, Training and Development, Communication, or equivalent practical experience.

• 5+ years successfully managing a training team or leading developmentally focused initiatives.

• Solid understanding of learning and development methodologies; formal design and development approaches, adult learning standard methodologies, industry training technologies used to deploy, maintain, and monitor learning.

• Strong familiarity with training technology as it relates to design and development (i.e., Articulate, Captivate, Adobe Creative Cloud, etc.), video and audio production (i.e., Adobe CC) and learning management systems.

• Knowledge of insurance industry products, systems and business expertise preferred but not required.

• Ability to work independently and in a fast-paced environment.

• Exceptional written and oral communication skills, including presentation skills, and an aptitude for public speaking.

• Ability to develop cross-business connections and build collaborative relationships.

Reporting Relationships:

This position reports to the Senior Manager, IM Claims, who, in turn, reports to the Head of Claims, Individual Markets.

Location:   

• Hybrid role - 2 days in office, 3 days WFH in the Pittsfield, MA or Bethlehem, PA office.

• Travel – 0-10%

• Salary Range$82,660.00 - $135,805.00

  The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

  Our Promise

  At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

  Inspire Well-Being

  As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

  Health Care

  • Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

  • Dental plan

  • Vision plan

  • Health care accounts – flexible spending, health reimbursement, and health savings accounts

  • Critical illness insurance

  Life and Disability Insurance

  • Company-paid Life and Disability insurance plus voluntary supplemental coverage

  • Accident insurance

  Retirement and Financial

  • 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

  • Complimentary 1:1 financial guidance with a licensed Fidelity representative

  Time Off and Remote Work

  • Flexible work arrangements (part in-person/part remote)

  • Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

  • Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

  • Paid parental leave and paid family and medical leave policies

  Emotional Well-being and Work-Life

  • Emotional well-being, mental health, and work/life resources powered by Spring Health

  • Wellness programs, including fitness program and equipment reimbursement

  • Child, adult, and elder back-up care support through Bright Horizons

  • Adoption assistance

  • College planning

  • Tuition reimbursement

  • Student loan assistance

  • Commuter benefits in select metropolitan areas

  Equity & Inclusion

  Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

  • Employee Resource Groups:

  • Colleague Connection Committees

  • Community Involvement Committees

  A culture that encourages colleagues to bring their authentic selves to work

  • Voluntary self-ID

  • Pronunciation and phonetic spelling of names

  Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

  Equal Employment Opportunity

  Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

  Accommodations

  Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

  Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.