Front Desk Coordinator

Job Summary:

Provide a friendly and helpful “first impression” for clients entering the MountainOne office. Must be outgoing and team oriented. This multi-task position is mainly responsible for prompt, courteous, professional service to call-in and walk-in clients.

Primary Responsibilities:

• Demonstrates and consistently practices the MountainOne Customer Service standards
• Answer all incoming calls and directing to appropriate Account Manager or department.
• Greet, Assist, and direct clients as needed.
• Be responsible for gathering items to be picked up by courier (scanning, interoffice items, etc.).
• Claim assistance related to data entry, tow reimbursement, downloads, and closure.
• Open and distribute mail.
• Sort, close and put postage on outgoing mail.
• Daily shredding of confidential data/documents.
• Assist Account Managers as needed.
• Backup to processing.
• Projects for clean-up or update of the computer system as needed.
• Keep office supplies and equipment stocked as needed.
• Any other duties which are required by management.

• High School Diploma.
• Ability to learn insurance work methods and procedures.
• Ability to verbally effectively present information to clients, company and agency staff.
• Ability to be self-motivated, provide problem-solving capabilities and prioritize multiple tasks.
• Commitment to the company’s culture and established service standards.
• Ability to deal with and show discretion in confidential matters.
• 25% availability to travel outside of 25-mile radius and report to any office.
• Ability to sit, drive, bend, answer the phone, and perform computer input