Job: Front Desk Coordinator

MountainOne
93 Main Street
NORTH ADAMS, MA 01247

Phone:(413)663-2100
Website:mountainone.com

Company Description:
MountainOne is a mutual holding company headquartered in North Adams, Massachusetts. Banking, Insurance, and Investment products are offered at full service offices in the Berkshires (Pittsfield, North Adams, Williamstown) and on Boston's South Shore (Quincy, Rockland, Scituate). MountainOne is dedicated to the local communities we serve, with a mission of delivering solutions of real value that help individuals, businesses, and community institutions manage their financial lives with clarity and confidence. MountainOne Bank, founded in 1848, provides a complete array of personal and business banking and electronic services. MountainOne Insurance provides personal and business insurance, bonding services and group benefits solutions. MountainOne Investments provides individual investment services and group financial benefit plans (financial professionals offering securities and advisory services through Commonwealth Financial Network®, Member FINRA/SIPC, a Registered Investment Advisor)

Job Title:
Front Desk Coordinator
Salary Range:Location:
To Commensurate With Experience North Adams
Job Type:Category:
Full TimeInsurance
Education Level:Work Experience:
High School or Equivalent
Preferred 		No Experience
Description:

Job Summary:

Provide a friendly and helpful “first impression” for clients entering the MountainOne office. Must be outgoing and team oriented. This multi-task position is mainly responsible for prompt, courteous, professional service to call-in and walk-in clients.

Primary Responsibilities:

  • Demonstrates and consistently practices the MountainOne Customer Service standards
  • Answer all incoming calls and directing to appropriate Account Manager or department.
  • Greet, Assist, and direct clients as needed.
  • Be responsible for gathering items to be picked up by courier (scanning, interoffice items, etc.).
  • Claim assistance related to data entry, tow reimbursement, downloads, and closure.
  • Open and distribute mail.
  • Sort, close and put postage on outgoing mail.
  • Daily shredding of confidential data/documents.
  • Assist Account Managers as needed.
  • Backup to processing.
  • Projects for clean-up or update of the computer system as needed.
  • Keep office supplies and equipment stocked as needed.
  • Any other duties which are required by management.
Requirements:
  • High School Diploma.
  • Ability to learn insurance work methods and procedures.
  • Ability to verbally effectively present information to clients, company and agency staff.
  • Ability to be self-motivated, provide problem-solving capabilities and prioritize multiple tasks.
  • Commitment to the company’s culture and established service standards.
  • Ability to deal with and show discretion in confidential matters.
  • 25% availability to travel outside of 25-mile radius and report to any office.
  • Ability to sit, drive, bend, answer the phone, and perform computer input