Title: AVP/VP- Branch Manager (Direct Placement)
Salary: $65k - $80k (depending on experience)
Schedule: Mon-Fri. 8a-4:30p, plus some Saturdays
Location: Dalton, MA
Job Summary: Provides supervision over the day-to-day operations of the branch office and coordinates sales activity to achieve branch goals. The role reports to SVP of Branch Operations & Administration.
Job Functions:
- Manages overall retail branch office operations.
- Represents the financial institution to the community through good customer relations.
- Establishes and helps to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports.
- Provides and maintains a professional, business-like atmosphere within the branch office.
- Reviews staff members for formal performance evaluations and recommends salary adjustments. Coordinates staff training when needed.
- Controls and reports branch losses, and oversees branch regulatory compliance.
- Opens and closes the branch; maintains and stays abreast of security policies and procedures.
- Supervises tellers and schedules tellers for vacation, personal time and replacement with SVP Branch Operations & Administration and Human Resources.
- Performs Officer duties on Saturdays as scheduled.
- Maintains knowledge of branch policies and procedures.
- Handles customer problems and complaints; counsels customers with special needs or requests.
- Batch out cash advance tickets daily.
- Supervise nightly branch balancing.
- Ensures that surprise audits are performed on each Teller monthly.
- Holds monthly teller meetings.
- Assists Human Resources with Teller position interviews.
- Assists with teller incentive/cross-selling programs and train tellers.
- Replenish ATM weekly, balance daily, prepare voucher daily.
SKILLS, KNOWLEDGE AND ABILITIES
- Bachelor’s degree in Business, Finance or related field or its equivalent through specialized education, and five years of branch administration experience.
- Business development and public relations skills
- High degree of professionalism and ethics.
- Exceptional customer service and interpersonal skills
- Ability to respond to customer requests with tact, diplomacy and at times a sense of urgency.
- Strong management and human resource skills.
- Background in financial institutions operating policies and procedures, employee development and public relations.
- Strong written and verbal communication skills
- Knowledge of IRA’s
- Ability to type with accuracy and be flexible.
