Position: Systems / Applications Administrator

Reports to: SVP & Chief Technology Officer

Grade: 106 

Location: MountainOne Financial Headquarters (for all MountainOne Affiliates) 

The starting salary range for this position is $55,000 - $70,000 dependent upon qualifications and experience.

Key Accountabilities:

• Provide technical assistance and problem resolution support to staff for Microsoft windows based computers, peripherals, and systems.
• Responsible for problem resolution, escalating exceptions, and suspicious activity.
• First point of contact for end user support.
• Responsible for Active Directory administration .
• Maintain system integrity through ensuring all workstations are updated with required software and patches.
• Participates in various Bank projects. 
• Maintain and support all Information Security policies, Technology Acceptable use, Mobile Device and Password policies. Educate and provide training for bank staff on all IT related policies

Specific Duties:

• On a daily basis resolve software/hardware, server, and telephone issues ensuring employees ability to perform, escalating to internal senior staff or vendor support as needed.
• Administrative functions such as resetting passwords, establishing and maintaining users, unlocking users, granting rights, in accordance with policies.
• Anti-virus updates and remediation as necessary. 
• Oversee real-time scanning of workstations and following up on vulnerabilities, missing patches. 
• Ensure workstations are updated with Windows and third party software in accordance with Bank policy.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Maintain current inventory listing of all hardware and software of MountainOne and assist with maintaining documentation to ensure compliance with software copyright / licensing.
• Repair and recover from hardware or software failures. 
• Build and/or Rebuild PC’s, set up workstations, install and configure printers as needed.
• Use of personal mobile phone for MFA, email, and escalations

Qualifications:

• 2+ years’ experience in an end user help desk support role
• Working knowledge of Windows 11.
• Ability to install, configure and maintain computers in a windows domain.
• General understanding of networking for troubleshooting purposes. 
• Ability to troubleshoot and resolve computer related issues in an efficient and timely manner.
• Strong motivational, organizational, and training skills. 
• Strong verbal and written communications skills. 
• Ability to communicate technical information to non-technical personnel. 
• Ability to work as part of a team while calmly assessing and prioritize issues as they arise.
• Office 365 experience a plus. 
• Ability to manage multiple tasks simultaneously and adapt to rapidly changing situations.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service.
• Possess a valid driver’s license, vehicle registration and personal liability auto insurance.
• Ability to lift forty pounds.
• Ability to exhibit a professional behavior, and adhere to all Bank policies.
• Ability to effectively communicate information and respond to questions in person and in group settings with customers, vendors, and employees.